client account suspended and refund initiated by client

[skaylaights]

hello! i just saw that my client's account is suspended and they initated a refund and was approved by upwork without informing me about it.

I already filed a dispute for it but the amount wasn't credited back to me.

client is also asking me to resume work even if the contact is still suspended on my end. please enlighten me

[8aa074e4]

Don't do any more work until the contract is back in place, and hope your dispute goes through.

[petra_r]

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Kayla K wrote:

please enlighten me

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That was an hourly contract, right? In that case, the client never paid for your hours and they didn't qualify for protection, maybe because you used manual time or had no meaningful work memos.

If that's the case, the client needs to pay you,

[g_vasilevski]

Hi Kayla,

I'm sorry to hear about the bad experience you've had. I can see that our team has reached out to you via ticket with the number 33777511. Feel free to follow up directly there with any additional questions and our team will assist you further. Thank you.