Sep 2, 2019 11:07:06 AM by Youstina M
Sep 2, 2019 11:31:20 AM by Petra R
Youstina M wrote:
today,she send 'changes request 'and wote "please don't do that i want my client to revise it " and on the same time she closed the contract and asked for refund!
what can i do know!... is filling dispute is the solution!...
Your client is not a client but a freelancer who farms out jobs she wins to cheaper freelancers. Such people are best avoided.
If you are sure you did the wortk according to the brief, dispute.
Sending the work in by submitting through the interface is the correct workflow. You are being taken advantage of.
The "client" has already left feedback, so whatever happens now, the effect on your profile is set in stone, you might as well fight for your money.
Sep 2, 2019 11:39:55 AM by Youstina M
Sep 2, 2019 11:39:34 AM by william b
YM,
I concur with Petra 100%.
As a general rule, if your work is solid-
1. Do NOT refund any payments
2. Dispute whenever necessary.
Your client is amost certainly a fraudulent subcontractor and you've already spent your time on this work so, while this situation is unfortunate, refunding payment is NOT going to help you in this lose/lose dilemna.
Best of luck,
wb
Sep 2, 2019 11:46:08 AM by Youstina M
Sep 2, 2019 11:52:25 AM by Petra R
Youstina M wrote:
i don't know how to wrote a dispute 😞 it is the first time for me.
0 paid contracts do not show on your profile, they do, however, affect your JSS (significantly)
Youstina M wrote:
i don't know how to wrote a dispute 😞 it is the first time for me.
When the client requested a refund you were given 2 choices: To agree to return the escrow funds, or to dispute.
How much money are we talking about here? Considering the damage (to your metrics) is done anyway, if the money in question is even remotely worth fighting for, or you believe that it's a matter of principle, go for the dispute.
If not, shrug your shoulders, tell the client that no part of the work can be used, and walk away.
Sep 2, 2019 12:25:30 PM by Youstina M
Sep 2, 2019 12:35:51 PM by Petra R
Youstina M wrote:
what will appear on my profile if i lost the dispute and what will appear if i win it!
to be honest, your JSS is so poor anyway at 56% it hardly matters.
If you are paid something the client's feedback is visible.
If you are not paid anything, no sign of the contract will be visible on your public profile, but the impact on your already dreadfully poor JSS will remain.
I think you need to learn how to choose clients, fast.
Sep 2, 2019 12:46:57 PM by Youstina M
Sep 2, 2019 12:52:03 PM by Petra R
Youstina M wrote:
do you mean that my JSS will still as it is or will be less than that😳😭
That depends on the feedback the "client" left when closing the contract.
Sep 2, 2019 03:00:13 PM by Kathy T
Youstina M wrote:
what will appear on my profile if i lost the dispute and what will appear if i win it!
When the client requested a refund, as Petra said, you can click on accept that refund request or dispute that refund request.
And, you don't win (or lose) a dispute. You are told by an Upwork mediator to try and work out some sort of agreement between the client and yourself. If that can't be done, then you go into arbitration and that costs money. $291 from the client and from you. In arbitration, that's where it's decided who is entitled to the funds in escrow. And that arbitration decision IS binding.
Your JSS is so low that in your case, it really doesn't matter at this point what you do. The damage from this client and other clients have already been done.
Sep 2, 2019 06:28:36 PM by Youstina M
Sep 2, 2019 07:12:44 PM by Avery O
Hi Youstina,
I'm sorry to learn about your experience, I would just like to clarify that mediation helps facilitate a mutual agreement between a client and freelancer in an event of a dispute. The Mediation Specialists are not a judge or arbitrator and there will be no “ruling” in anyone’s favor. Instead, the goal is to discuss the matter and work together to resolve any issues. You may read more about disputes here.
Regarding your question about arbitration, if one party pays for arbitration and the other does not, the dispute is found in the paying party’s favor. Escrow is released to the paying party and the arbitration fees are returned.
Sep 2, 2019 12:27:42 PM by Maria T
Youstina M wrote:
it is 70$
but she can use the file.
If she does not pay you for the work (or you agree to do the refund) the work you have done does not belong to her, it belongs to you.
She can't use it.
Sep 2, 2019 12:35:57 PM by Maria T
Youstina M wrote:
she already downloaded the files and used it
I don't know exactly how you can deal with this, but surely someone tells you how to get in touch with her and with what you can "threaten her" (I can't think of another word now ) so she won't use your work if she hasn't paid for it.
Someone?
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