I have a client who filled a dispute on resolution/mediation department. He filled this after he ended our hourly contract and after seeing my feedback on him. He's dispute says that i have worked excessively on some hours i've worked. The resolution team who notified me about this inform me that i have until May3 to respond or else this dispute will be turn over to Upwork dispute specialist. Should i respond to this dispute? or should i just wait for this case to go to Upwork?
Also, is it possible for a client to file a dispute on hours i've worked which he claims i have worked with excess time wherein the time he is disputing are long over and in fact, i have already withdraw the payment? I believe, a client has a full week to review my time sheet, and if he disagrees about anything, then he can file a dispute. But in my case, he approves everything on my timesheet and the funds where long ago released. He just filed a dispute primarily because maybe he does not like my feedback on him, but that feedback is my honest opinion, which what Upwork requires.
Please advice me on this matter.
Thank you guys, this is the fierst time i haveencountered such situation.
Disputes are stressful and the suckiest part of this place.
Relax first of all. Not the end of the world. Sooner or later, you run into that client from satan's playground.
Gather your thoughts. Don't ever respond when you're emo. Think about it. Think about why he wants a dispute and whether he deserves it. Do you think (in all honesty) he deserves it? If no, then gather your thoughts and think about your response. Don't ever respond when you're upset or emo.
Respond in a professional way (OK, that's a lot from me). Decide now if you want to go through arbitration. If you feel that he deserves any type of refund, then just do it and let it go. If not, jot down the important parts of the project and make sure you get ready to defend yourself in the most professional way.
Just respond honestly, but take your time when you reply. Sleep on it if you have to.
Just know that disputes are a part of the game. They aren't the end of the world. It doesn't make you a terrible contractor.