client mistakenly ended contract

[bradleyclarkart]

A client mistakenly ended contract while attempting to increase the fee.  I received a request for refund from upwork and an apology from the client.  He wants to pay the remaining balance on the job and add a fee for work added to the original contract.

[BojanS]

Hi Bradley,

I apologize for the late follow up on your message. It looks like you were able to approve a refund for the escrow refund and the client sent you a bonus payment. Feel free to reach back to us if you still need any assistance. 

[bradleyclarkart]

Hello, I received another warning yesterday that the problem is not resolved and the mistaken request for funds returned will be go into effect tomorrow. Please advise.
Thanks,
Bradley

[petra_r]

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Bradley C wrote:
Hello, I received another warning yesterday that the problem is not resolved and the mistaken request for funds returned will be go into effect tomorrow. Please advise.

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There is no way to "resolve" it. The client can pay you what you are owed as a bonus and you can approve the refund request. There is no way to reverse the request.