client permanently deactivated based on the job she posted. Is normal? Id and bankcard needed?

[5ccae60a]

Why is a friend of mine told she is deactivated based on her request for work and now is being asked for an ID and a bank reference. Is this legitimate and why did this happen?

here is her message: 

**edited for Community Guidelines**

[michael_skaggs]

Your "friend" will need to contact upwork herself. They're not going to tell you anything about someone else's account.

[AveryO]

Hi Sheran, 

As a gentle reminder, please refrain from posting chat/email transcripts here in the Community to adhere to the Community Guidelines. 

Please also know that our team will not be able to share more information with you about your friend's account for privacy reasons. Your friend may refer to the email they have with the team for more information about their account.