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meld123
Community Member

client reappears with extra demands

I started a project on the 14 March. I was asked for a quick turn around on a project, I handed in the first paper and client announced they were going away for some time . so I handed it in the first milestone- the client has just got back to me with edits and extra work to do. I am now in the middle of other projects, also I feel he is extending the scope of the work. I also do not want to continue working with this client. I need to respond to him, any advice would be appreciated. thanks 

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colettelewis
Community Member


@Melanie D wrote:

I started a project on the 14 March. I was asked for a quick turn around on a project, I handed in the first paper and client announced they were going away for some time . so I handed it in the first milestone- the client has just got back to me with edits and extra work to do. I am now in the middle of other projects, also I feel he is extending the scope of the work. I also do not want to continue working with this client. I need to respond to him, any advice would be appreciated. thanks 


 ___________________________

 

Melanie, if you hand in work and press the release funds button, then the client has 14 days to review it and either release payment or ask for revisions. If the client doesn't respond at all when the 14 days is up, then the money is paid into your account, but it is up to you or the client to close the contract. I assume you didn't close this contract. 

 

You are in a difficult position given that your client went away and informed you of this. I think to show willing you should do the edits on the first milestone, even if you have already been paid, but if he has asked for work other than what you have already sent, then you can either refuse or ask for the second milestone to be set up. You can also say that you are very busy, but that you can deliver in xhours' or days' time. 

 

You came to the forum a while ago with this problem, did you not take Avery's advice?  

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11 REPLIES 11
nahidrajbd
Community Member

Hi Melanie, I think in this case you should discuss with your client. But be careful, if client get's rude he/she can make you cry with bad review, no matter how your performance was.

 

One bonus advice, for safety reason, keep your conversation on upwork messaging system. You can report any kind of problem later on upwork.

colettelewis
Community Member


@Melanie D wrote:

I started a project on the 14 March. I was asked for a quick turn around on a project, I handed in the first paper and client announced they were going away for some time . so I handed it in the first milestone- the client has just got back to me with edits and extra work to do. I am now in the middle of other projects, also I feel he is extending the scope of the work. I also do not want to continue working with this client. I need to respond to him, any advice would be appreciated. thanks 


 ___________________________

 

Melanie, if you hand in work and press the release funds button, then the client has 14 days to review it and either release payment or ask for revisions. If the client doesn't respond at all when the 14 days is up, then the money is paid into your account, but it is up to you or the client to close the contract. I assume you didn't close this contract. 

 

You are in a difficult position given that your client went away and informed you of this. I think to show willing you should do the edits on the first milestone, even if you have already been paid, but if he has asked for work other than what you have already sent, then you can either refuse or ask for the second milestone to be set up. You can also say that you are very busy, but that you can deliver in xhours' or days' time. 

 

You came to the forum a while ago with this problem, did you not take Avery's advice?  

Hi, yes, I did take advice, set up the milestone, didn't hear from client again.  This is the first communication.

 

Thanks all for your comments 

meld123
Community Member

Hi, no I didn't, I waited for the 14 day review process as was advised, no response, so I got paid. we are now 6 weeks later, client has sent edits and a host of photos to be included, (I write content, not photo/ doc/ edits.) but thoughts are to complete this milestone and let him know that I'm currently working on other projects as our project was planned to end 26 March. 

Deleted. My question unnecessary.  

 

 

I would say...Hi XYZ. Glad you got back to me. Sure I will do the required edits. The extra would cost %ABC> I'll add those in as soon as the milestone is set up. 

You have already been paid for your work.

 

The client can not force you to do any more work.

 

Do not do any more work without a new contract.

 

I would strongly advise against allowing the client to create a new milestone.

 

Tell the client you will be happy to continue helping her if she closes the current contract and creates a new hourly contract.

 

Definitely ask her to close the contract. Provide your feedback. The pen you can see what feèdback she left you. That will help you decide whether to accept a new contract with her.


@Melanie D wrote:

Hi, no I didn't, I waited for the 14 day review process as was advised, no response, so I got paid. we are now 6 weeks later, client has sent edits and a host of photos to be included, (I write content, not photo/ doc/ edits.) but thoughts are to complete this milestone and let him know that I'm currently working on other projects as our project was planned to end 26 March. 


 ______________________________________

 

Is this a second milestone that has already been set up and funded? 

 

 

 

 

 

 

no this is the first milestone that I submitted a month ago- he only told me he was going away after I submitted the work- our original contract end date was 26th March! (no other milestones have been set up)

I have decided to do the edits for it  (1st milestone) (even though it is 5 weeks later) and say that I will now close the contract as I have other commitments.

I have worked very hard to get my feedback and just don't want him to leave me anything negative.

Once I have submitted his edits, I really want to end the contract 

Thanks for your advice on this

 

I very much hope he does not give you negative feedback, but I think you are right to do the edits, even if it goes against the grain, and then to close the contract. 

 

If your feedback is less than stellar, then I would definitely say something, but keep your criticism short and professional. 

 

 

Thumbs up to what Nichola said. Be careful and tread lightly, even though it may grate on your nerves. You don't have much feedback under your belt and this badly behaved client could really tank your as-of-yet-in-development JSS. Had you many jobs recorded with stellar feedback my advice would be a bit different, but in this case be professional, probably moreso than you feel like being. 

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