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Tony's avatar
Tony S Community Member

client testimonial request doesn't work - linkedin profile field buggy

screenshot: https://jmp.sh/z6INymj

137 REPLIES 137
Pradeep's avatar
Pradeep H Retired Team Member

Hi Rakibul,

 

Thank you for sharing additional information. I see that you are using a company LinkedIn profile while submitting the Testimonial request. Could you please try with a personal LinkedIn profile for your client. Feel free to message us if you need further assistance.

 

- Pradeep 

Alisha's avatar
Alisha H Community Member

Do clients have o have a Linkedin profile/account in order to request for them to provide feedback?

 

Andrea's avatar
Andrea G Community Manager

Hi Alisha,

 

Yes, they need to have a LinkedIn profile.

 

Thanks!

~Andrea
Mohsin's avatar
Mohsin S Community Member

I am also receiving this error. I have tried copying with or without https:. I have tried copying from the top bar and from the client's contact info section. Nothing seems to work, unfortunately.

I have tried 2 different client's profiles and double-checked the URL upon receiving the error...

Any advice?

 

Thanks,

Mohsin

Pradeep's avatar
Pradeep H Retired Team Member

Hi Mohsin,

 

Thank you for your message. One of our team members will reach out to you via ticket as soon as possible and assist you further.

 

Thank you.

Pradeep

Aditya's avatar
Aditya S Community Member

I am facing the same issue. Can someone help me out please!

 

Andrea's avatar
Andrea G Community Manager

Hi Aditya,


Could you please check if you're entering the link in one of the supported formats listed below?


https://www.linkedin.com/in/company/CLNAME
https://www.linkedin.com/in/CLNAME
http://www.linkedin.com/in/company/CLNAME
http://www.linkedin.com/in/CLNAME


If you do and still experience the error, could you please send me a PM with the link you're trying to add so we can further troubleshoot?

~Andrea
Tony's avatar
Tony S Community Member

Upwork, please advise when you plan to fix this

Faisal's avatar
Faisal H Community Member

Hello there, I'm trying to request a Testimonial to one of my client outside upwork.

But when I add link of LINKEDIN Profile it says "Invalid LinkedIn profile"

Jesse's avatar
Jesse H Community Member

Hello there, I'm trying to request a Testimonial to one of my client outside upwork.
But when I add link of LINKEDIN Profile it says "Invalid LinkedIn profile"
Jesse's avatar
Jesse H Community Member

Having the same issue
Aleksandar's avatar
Aleksandar D Community Manager

Hi Faisal, and Jesse,

 

I will look into this further and will get back to you once I have more information.

 

Thank you.

~ Aleksandar
Upwork
Johann Clein's avatar
Johann Clein Q Community Member

Hello, I am also new to UpWork and I am encountering this issue where copying the linkedin profile from my client gives me an error.

Goran's avatar
Goran V Retired Team Member

Hi Johann,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your testimonials. Thank you.

~ Goran
Upwork
Kingsley's avatar
Kingsley U Community Member

Hi Goran and Moderators,

 

Isn't there a permanent fix to this problem?

 

I am experiencing same problem as well.

 

Regards,

Rd's avatar
Rd B Community Member

Hi Aleksandar,

 

Personalized LinkedIn Url is not working on the Testimonial request form. 

 

Thanks,

Rajju

 

Goran's avatar
Goran V Retired Team Member

Hi Rajju,

 

Please reach out to me via PM (click on my name) and share a screenshot of the error you`re receiving. Thank you.

~ Goran
Upwork
Aleksandar's avatar
Aleksandar D Community Manager

Hi Faisal, Adarsh, Hanzel, and Jesse,

 

I'm sorry for the delay. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
Gabrielle's avatar
Gabrielle A Community Member

Me too. Same issue here
Grigorij's avatar
Grigorij R Community Member

same issue. what can I do? thx, Grig

Adarsh's avatar
Adarsh S Community Member

I am facing a similar problem and am not able to update my client's linkedin profie. I did try to clear the browser cache and have also entered all the details required before entering the linkedin profile URL

Hanzel's avatar
Hanzel l Community Member

I am having the same problem. I input all the information provided then when i paste the clients LinkedIn its on the red and say invalid what a bummer.

Aleksandar's avatar
Aleksandar D Community Manager

Hi Tony,

 

Could you please send me a private message with the LinkedIn profile you are trying to add there so that I can check and assist you further?

Thank you.

~ Aleksandar
Upwork
Yehor's avatar
Yehor M Community Member

I have the same problem with invalid clients LinkedIn. could you help me?

 

 

 

Manish's avatar
Manish S Community Member

Hello there,

 

I am using "Request a client testimonial" popup to add client testimonial. There I am unable to submit request due to error validation. I am using the correct LinkedIn profile URL but unable to submit. Can you help me, please?

Regards,
Manish Sharma