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Tony's avatar
Tony S Community Member

client testimonial request doesn't work - linkedin profile field buggy

screenshot: https://jmp.sh/z6INymj

137 REPLIES 137
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Abdikadir,

 

If you're using the correct link, can you please share more details about the error you're experiencing? Are you able to post a screenshot of what you see on your end? I'll be happy to assist you further.

~ Luiggi
Rhiannon's avatar
Rhiannon H Community Member

I am having the same problem. Can someone please help me? 

Andrea's avatar
Andrea G Community Manager

Hi Rhiannon,

 

Could you please try using one of the following link formats when adding your client's profile link?

 

https://www.linkedin.com/in/company/CLNAME
https://www.linkedin.com/in/CLNAME
http://www.linkedin.com/in/company/CLNAME
http://www.linkedin.com/in/CLNAME

 

If that doesn't help could you please share more details about the error you're experiencing?

~Andrea
Abdessamad's avatar
Abdessamad B Community Member

I am also receiving the same kind of error 'Invalid LinkedIn profile'. I've already tried entering the link in the supported formats described above, deleted the cache, and changed the browser but is still not working. 
The only valid Linkedin profile link I received from the client is in the following format: https://www.linkedin.com/in/firstname-lastname-111111111

Could you please help me out here!

Pradeep's avatar
Pradeep H Retired Team Member

Hi Abdessamad,

 

Thank you for your message. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

Thank you,

Pradeep

Hassan's avatar
Hassan E Community Member

I'm having the same problem, can you please help me?Screenshot (3080).png

Nikola's avatar
Nikola S Retiring Moderator

Hi Hassan,

 

Thank you for reaching out to us. Could you please try using one of the following link formats when adding your client's profile link?

 

https://www.linkedin.com/in/company/CLNAME
https://www.linkedin.com/in/CLNAME
http://www.linkedin.com/in/company/CLNAME
http://www.linkedin.com/in/CLNAME

 

Let us know if the issue persists and we will be happy to assist you further. 

 

~ Nikola
Johnny's avatar
Johnny F Community Member

I am having same issue here! Please help

Karolina's avatar
Karolina K Community Member

I'm facing the same issue. Can someone please help me? 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Karolina,

 

I'm sorry you're having trouble submitting your testimonial request. Would you mind sharing a screenshot of the error you're seeing so we can better assist you?

~ Luiggi
Ami's avatar
Ami E Community Member

Hello,

I am having a similar error while inputting the linked in url.

please help out

**Edited for Community Guidelines**

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Ami,

 

I'm sorry to learn this is happening to you. Have you tried using the link formats that some of my colleagues have shared above? See below the examples:

 

https://www.linkedin.com/in/company/CLNAME
https://www.linkedin.com/in/CLNAME
http://www.linkedin.com/in/company/CLNAME
http://www.linkedin.com/in/CLNAME

 

Let us know if the problem persists so we can assist you further. 

~ Luiggi
Traci's avatar
Traci C Community Member

Hello all. The issue of receiving an invalid LI profile message is still an issue. It if preventing me from requesting a testamonial. Can someone please help?

Thank you,

Traci