complaint

How to  lodge a complaint about the client **edited for Community Guidelines**?

14 REPLIES 14
petra_r
Member


@Yuliya D wrote:

How to  lodge a complaint about the client **** *****?


 WITHOUT naming names, what happened?

 

I'm waiting when he pay me money and end contract. he had to do it yesterday, I sent all files. But he lies every time about payment, and he is completely irresponsible. He stoped to answer my messages, afraied that he can disappear. I had the same situations at the past, when I ended contracts, because clients disappeared.

Hi Yuliya,

Was this a fixed price or an hourly contract? Did you submitted the work on the milestone created for you or tracked the time with our app? To learn more how you`re protected check out our guides for Fixed-Price Protection for Freelancers and Hourly Protection for Freelancers.

 

If you have submitted your work on your milestone the funds will be transferred to your account 14 days if no actions are taken on the milestone. Keep in mind that if you resubmit the work again you will reset the 14 days period. Thank you!

~ Goran
Upwork


@Yuliya D wrote:

I'm waiting when he pay me money and end contract. he had to do it yesterday, I sent all files. But he lies every time about payment, and he is completely irresponsible. He stoped to answer my messages, afraied that he can disappear. I had the same situations at the past, when I ended contracts, because clients disappeared.


 If you track your time properly on hourly contracts or use fixed rate contracts correctly, it is very difficult for a client not to pay you.

 

Which is it? An hourly contract or a fixed rate contract?

 

If hourly, did you track your time? If fixed rate, was it funded and did you submit correctly?

 

Payment.jpg

 

 

Thank you very much for your answer. it's fixed price contract. 


@Yuliya D wrote:

Thank you very much for your answer. it's fixed price contract. 


 Right, so was it funded and did you submit the work using the "Submit work and request payment" function on the contract?

 

If yes, you get paid automatically.

If No, why not?

 

only half of payment was funded. I'm waiting other half of payment, and ending contract. I submitted work, now I'm waiting of client answer. Hope he will answer this week.


@Yuliya D wrote:

only half of payment was funded. I'm waiting other half of payment, and ending contract. I submitted work, now I'm waiting of client answer. Hope he will answer this week.


 In future, do not submit work against milestones that are not funded.

No funding - no handing over of work, unless you accept that you may not get paid for work that wasn't funded and there is nothing Upwork can do about it.

 


@Yuliya D wrote:

only half of payment was funded. I'm waiting other half of payment, and ending contract. I submitted work, now I'm waiting of client answer. Hope he will answer this week.


 

Unfortunately, whatever was funded into escrow is what you will end up with. I don't know if this job was set up with just one milestone, with payment at the end of the job, or if this was 2 milestones,

 

If it was just 1 milestone with payment released at the end of the job, and the client only funded it for $X amount, that's all you'll get. Always make sure, in situations like this, that escrow is FULLY funded before starting work. If it isn't you can either do work that amounts to what's funded and let the client now that when he fully funds the rest, you'll do the rest of the job. Or you can let the client know that you won't start working until escrow is Fully funded.

 

If this job consisted of 2 milestones, and the 1st was funded for the correct amount, then you could complete the requirements of JUST that 1st milestone. If the 2nd (or next) milestone isn't funded. then just let the client know that you can't start work on the requirements listed for that 2nd milestone until it's fully funded.

 

I doubt the client will fund that second milestone. He's got the work he wanted for a big fraction of the agreed on price. Not all clients are honest, have morals and ethics.

Thanks for your comment. Client paid all money. But now he doesn't want to end the contract and ignores my messages. I don't think that he forgot to end contract, because we discussed it. What is better in my situation: to end the contract, without feedback, or to wait some time?

Could upwork support check "this client"?

Hi Yuliya,

Yes our team can investigate the client further. Feel free to send me all details via PM or directly to our customer support via ticket. Thank you!

~ Goran
Upwork

Thank you 

aocumen
Moderator
Moderator

Is there anything I can help you with, Yuliya?


~ Avery
Upwork