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magdeleine
Community Member

connect to account

Hello,
I have just created that account to contact you.
My problem is that I can't get to my original account because when I type my email address and my password, I get a message stating that a code has been sent to a phone number. The problem is that I don't have this phone number anymore. I really want to recover my account because I created an upwork account more than a year ago, I worked for different contracts and I have currently a contract. I would like to contact the client but I can't. How can I proceed to recover the account? What do you need? Thanks for your help. Best regards

1 REPLY 1
djondinium
Community Manager
Community Manager

Hi Magdeleine,

 

I checked and it seems that you already created a support ticket for your account. I already followed up with the team handling your case and you can expect an update on your ticket very soon.

 

Thank you.

~ Aleksandar
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