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sa4449596
Member

connects do not reset

my connects do not reset.

7 REPLIES 7
nkocendova
Member

Hi Usman,

Your connects should be credited to you within a few hours today. If you still haven't received them within 24 hours, then please let us know and we will further assist you. Thank you.

~Nina

You are Welcome 

 

my connects are still dosen't reset it should reset on 27 April and now it is 28th in Pakistan. Thanks

Hello Usman,

 

Kindly wait within the day for your connects to be refreshed. If your connects are still not there, please reply to this thread. Thank you!


Untitled

Actually my client just ended the contract without any warning and i filed the dispute and up work payed my the amount. So my connects do not reset after the due date which was 27 April . Does this dispute has effect on my connects ?

 

aocumen
Community Manager
Community Manager

Hi Usman, 


I checked your account and can see that your current billing cycle is on Mar 28, 2018 โ€” Apr 27, 2018. This means that your Connects will be credited on your next billing cycle which starts on April 28, 2018 - May 27, 2018. As the times on the Upwork website is based on UTC, your connects will be credited on April 28 UTC. If it doesn't automatically get credited within 24-hours, please get in touch with us, or our Customer Support Team so that they can refresh your Connects for you. 


I would like to confirm that disputes have no effect on your membership and/or connects. 


~ Avery
Upwork

Thanks to you

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