contract cancelled by upwork

[agatharan]

Hello! 

this morning i got this notification:

**Edited for community guidelines** but suddenly the contract was cancelled, i think upwork cancelled it. but neither do i and the client want to cancel this,  there is no request refund, no anything, so i am confused on how to continue any answers?

[shahariar4me]

Hi,

You may avoid the contact now.  The buyer/client needs to verify their identity or the payment method. after  He/she completed all his/her terms and conditions, Upwork will notify you to start work.  

Don't worry Everything  will  be perfect 

Thank  You

Shahariar

[agatharan]

Hello! thanks for the reply.

it usually works like that, but upwork abruptly cancels the contract 10 mins after emailing me for holding the contract... also the client said she hasn't got the refund, nor i get any refund request. this doesn't work like upwork usually so i am confused.

[BojanS]

Hi Agatha,

A member of the team has reached out to you already with more information regarding this contract. If you aren't able to see the email you should also be able to access the ticket directly here. Please follow up with our team directly, and our agent will assist you accordingly.

Thank you!