Feedback not showing up

[Eric F]

Hi Avery! I have a similar problem more than a month ago I have successfully completed the contract. In the "all contracts" tab I see feedback from client and 5 stars. But still "work in progress" in my profile. Please help to solve the problem. Thank you in advance.

[Vladimir G]

Hi Eric,

I checked and see the contracts you completed are correctly reflected on your profile.

[Max A]

Dear Vladimir, 

I have the same problem. I've completed a project more than a week ago, and it's already ended, and I and my client have left feedback for yach other. But, on my profile page, this project is still marked as "Job in progress".

Can anything be done about this situation?

This is the project I'm talking about: 

https://www.upwork.com/d/contracts/19149285

Thank you

Max

[Vladimir G]

Hi Max,

It looks like the contract status was recently updated on your profile, which now features the feedback you received.

[Shakira M]

The last job I did my clients feedback is not showing up on my profile and the job shows that it is still in progress and the contract has already ended. 

[Felipe H]

relax... it takes some time (in the order of weeks sometimes) for your profile to be updated with the last information.

[Avery O]

HI Shakira, 

I've manually generated your profile and the feedback in question is now showing in your Work History. Congratulations on the 5-stars!

[Monique L]

I guess some glitches happen in Upwork. A few weeks back I had around 8 closed jobs that were not showing feedback even though some had been closed for a week or two. I messaged customer service and they refreshed my profile then everything was showing correctly.

[Avery O]

Hi Monique, 

I would like to confirm that this is not a glitch, and feedback shows on the a freelancer's profile after any of the following conditions are met:

• the client's payment has already been posted on the freelancer's account;
• the both client and the freelancer has already left feedback for each other, or
• the 14-day feedback period has expired.

[Isabelle Anne A]

@Avery, my work history updates are also unusually slow and I've already met the conditions you listed on two completed jobs. Could you please manually update my profile? Thanks.

Never mind - it's just been updated!