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PSA: If feedback for completed jobs isn't showing up on your profile, try this!

Active Member
Matija M Member Since: Apr 7, 2016
91 of 118

It seems that many people are having trouble with not being able to view recent feedback. They wait and wait, but even after a few days the job is still filed under ongoing work. Same thing was happening to me until I stumbled upon a post from a fellow freelancer whose name I'm sad to say I've forgotten, but her advice helped me out 2 times already.


The fix:


Although not exactly intuitive, the fix is simple - go to your profile page and edit something on it. Usually I just change a word or two in my introduction, save these changes, then revert everything to how it was before and save again. Voila, the new feedback pops up as intended.


The last time I tried this was yesteday, and the client's feedback showed up as soon as I used the method, approximately one hour after it was posted. In both cases the contract closure was initiated by the client due to work being completed successfully, but I see no reason for it not to work in any other scenario.


Here's hoping that this little tip will help some of you out!

Community Guru
Petra R Member Since: Aug 3, 2011
92 of 118

GREAT Workaround! Very useful for many people!

Active Member
Sergey I Member Since: Dec 21, 2017
93 of 118

Same stuff. Could you please refresh mine profile too?
Thank you.

Goran V Moderator Member Since: Mar 24, 2017
94 of 118

Hi Sergey,


Can you check now and confirm if your contract is showing on your profile, thanks.

Active Member
Moemen Y Member Since: May 29, 2018
95 of 118


I completed my job and the contract was ended by the client, but the job is listed as "in progress" on my profile. Please help.

Avery O Moderator Member Since: Nov 23, 2015
96 of 118

Hi Moemen, 

I manually generated your profile and the feedback in question should be showing already. Let me know if there is anything else I can help you with.

Active Member
Serena G Member Since: Nov 25, 2018
97 of 118
Hi there!
Same problem as the others, contract ended and client even left a feedback, but it shows “in progress”, not showing the feedback on my profile and still no payment received.
Joanne Marie P Moderator Member Since: Nov 26, 2017
98 of 118

Hi Serena,


For hourly contracts clients are billed every Monday for the hours tracked in the previous week. Once your client is billed the feedback will show on your profile. As for your concern with payment, The weekly billing period begins Monday at 00:00 midnight UTC and ends Sunday at 23:59 UTC. Please check out this help article for more information about the weekly billing cycle. Thanks!

Active Member
Serena G Member Since: Nov 25, 2018
99 of 118
Oh I did not knew, thank you so much!
Active Member
Serena G Member Since: Nov 25, 2018
100 of 118
Hi again! I already received feedbacks for these jobs, but they are showing like this, can you help?