contract suspended and now receiving payment

[euric-k]

Hi

I have a client for whcih I already submitted all the work  but he has not paid me yet ( though it showed that project has the funding in escrow) and now the contract has been suspended. How can I receive my payment.

Thanks

[AleksandarD]

Hi Talal,

I'm sorry to hear about your contract. While we can't share any details, please ask your client to follow up on the notification they recently received and communicate with our team in order to resolve the issue with their account and resume your contract. Make sure to stop working on this contract and continue only after you can see that the contract has been resumed. You can check out this help article for more information.

Thank you.

[euric-k]

Hi Aleksandar,

Was any attempt made to make a payment? I submitted all the deliverables for the project and the client said he has been charged but I never received any payment

[g_vasilevski]

Hi Talal,

Unfortunately, we can't share details for another user with you. Rest assured our team is working with your client on resolving their problem as soon as possible. Thank you.