device not recognized.

[kinae]

Hi dears, I don't remember any answers from my security questions, I clicked in "forgot Answer" but they said: "We do not recognize your device. Would you like us to send you an email to .... with instructions on how to update your security question..." but I didn't received any mail, please, what can I do?

[BojanS]

Hi Sara,

Could you please try using this form provided in this help article to reset your password or security question?

Let us know if you need any further assistance.

Thank you!