disabling 2fa

[natasha_thompson]

I have enabled the 2FA with the google authenticator app, but last week I have to reset my phone so I have lost all the app including that authenticator app too and now I am not able to login in to the new device because of 2FA, can you disable that for me so that I can reset it

[JoanneP]

Hi Natasha,

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.