A client didn't want to pay me and so I opened a dispute. Now the dispute is closed and the client is refunded because 'the freelancer didn't answer', which isn't true. I am nog happy with this and it goes against the freelancers payment protection. What to do about this?
Did you reply to the mediator's email? When a dispute happens, a ticket is opened. What I do is reply to the mediator in my email and then go into the ticket and ensure it shows in the ticket.
I'm sorry to hear this happened to you.
My advice would be to let it go.
Next time, don't get into a dispute.
Start with small projects when dealing with fixed-price contracts. No more than about an hour of work.
If a client is going to monkey around with payment, then you can walk away and keep the work for yourself.
I start small with fixed-price contracts, and if the client proves she can be trusted, I accept increasingly larger contracts.
That's a problem then. Might want to check your spam box and mark Upwork emails as "not spam." They email the one linked to your account.
Also, if you open your Upwork job feed, you should see an alert. Click the ? mark and you'll see a menu option there. There is a ticket opened too.
If you go into a dispute, you have to stay on top of it. If you don't reply, you auto-lose.
Click through for a comprehensive list of job post red flags, and learn from our Trust and Safety Team how to combat scammers.Learn More
As part of our continual effort to create a more inclusive future of economic opportunity on our platform, we are happy to announce that independent talent will now be able to add military service to their Upwork profile.Learn More
With the new consultations offering within Project Catalog™, clients can book time with you for your subject-matter expertise.Learn More
Recently, we hosted an event with Upwork's Engineering Lead, Mike Maietta. In this event, we introduced this new tool, and Mike demonstrated how to use it and answered questions.Learn More