I just made a purchase of conects, and I just realized that I was charged from my pay pal account and also from my upwork balance, how can this double charge be solved?
I looked into this and can see that you added Connects on 4/13, and applied for two jobs. Afterwards, you purchased Connects on 4/14. You may refer to your Connects History page for more information.
Could you please confirm which double-charge you are referring to so that I can look into this for you?