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double charge for conects


I just made a purchase of conects, and I just realized that I was charged from my pay pal account and also from my upwork balance, how can this double charge be solved?

Community Manager
Community Manager

Hi Carlos, 

I looked into this and can see that you added Connects on 4/13, and applied for two jobs. Afterwards, you purchased Connects on 4/14. You may refer to your Connects History page for more information.


Could you please confirm which double-charge you are referring to so that I can look into this for you? 

~ Avery
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