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downloading the fileThe file you’re trying to download is password protected, and could not be scann

Active Member
Shama N Member Since: Aug 31, 2017
1 of 3

The file you’re trying to download is password protected, and could not be scanned.

Iam facing this issue, Please resolve this, although i know password of the file.

Thank you.

Community Guru
Preston H Member Since: Nov 24, 2014
2 of 3

If you need to share files between clients and freelancers... and those files have any kind of password protection, then in order to avoid any problems, do not use Upwork to transfer the files. Use another tool.

 

Upwork is not a file transfer tool.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3 of 3

Thank you for reaching out to us, Shama.

 

One of our team members will reach out to you directly via support ticket to assist you with downloading the file you're referring to.

~ Bojan
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