featured image not displayed on project catalog

[mustafaahasan]

I submitted a project yesterday. It was approved but the featured image is not showing up in my profile project catalog section

Need help 
Thank you

My profile: https://www.upwork.com/freelancers/~012e7178978e157c0b

[aliharvey · Accepted solution]

When you go to edit the project, there should be a little bubble selection that says "cover image" under each photo. You need to click that under the photo you want to make it your project cover. 

[sein_mac]

Hi. I am having a similar issue with my project catalog not showing the image but only on mobile in search results of client end, it shows on a computer. Any ideas how to fix this, is it a formatting issue? https://www.upwork.com/services/product/video-audio-enhanced-audio-with-optimizated-sound-quality-fo...

[NikolaS]

Hi Sein, 

Thank you for reaching out to us. Could you please share a screenshot from your end so that we can look into this further and assist you accordingly? 

[sein_mac]

Hi Nikola. Thanks so much. I tried reformating the image to spec before uploading again but it didn't seem to have an affect.

 

[NikolaS]

Thank you for following up, Sein.

I’ve escalated your community post to a support ticket so that we can look into this further and assist you accordingly. One of our agents will be in touch with you soon to assist.

[d5d67ed4]

Thanks so much!