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feedback removal policy

Active Member
Mike V Member Since: Jun 29, 2015
1 of 7

Hi everyone, I got some feedback from a client that was actually incorrect. The client actually admitted they left the wrong review from the freelancer. According to Upworks terms, since we caught the error so late he can't apply for an appeal or retraction of his review. Then I read about the feedback removal policy where if I email freelancersuccess@upwork.com then they will do a removal if I include in the email the contract ID number and ask for it to be excluded from your calculation. I've written twice with only an automated response that makes no sense (below). Is this still an active policy?

 

**Edited for community guidelines**

Community Guru
Petra R Member Since: Aug 3, 2011
2 of 7

You have to be top rated to use the perk, which you are not, so the perk would only be available to you if you had lost your top rated status in the last couple of weeks.

 

Active Member
Mike V Member Since: Jun 29, 2015
3 of 7
But I did have that. I was at 94% and top rated, this one review, which was
only a one hour project, dropped me down to 89%
Community Guru
Petra R Member Since: Aug 3, 2011
4 of 7

Mike V wrote:
But I did have that. I was at 94% and top rated, this one review, which was
only a one hour project, dropped me down to 89%

Oh OK, when was that?

Active Member
Mike V Member Since: Jun 29, 2015
5 of 7
about 2 weeks ago. I first wrote to upwork 4 days after my ranking dropped
below the 90% status
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
6 of 7

Hi Mike,

 

I'm sorry for the trouble this caused you. I requested a member of our team to reach out to you directly via support ticket and assist you with this concern. Thank you for your patience.

~ Bojan
Untitled
Active Member
Mike V Member Since: Jun 29, 2015
7 of 7
Wow thanks very much!
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