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files not downloading

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Active Member
Simon J Member Since: Apr 6, 2019
1 of 5

Unfortunately my clients files aren't downloading. I'm using a macbook and chrome browser.

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 5

Hi Simon,

 

Sorry to hear that you are having trouble downloading files. Can you please try a different browser or clear your cache and cookies? If you still experience the same issue, please let us know. Thank you!


-Joanne
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Active Member
Simon J Member Since: Apr 6, 2019
3 of 5
Hi!I have just done both but no joy!
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Community Guru
Riri A Member Since: Jul 21, 2018
4 of 5

Hi Simon,

We'll try our best to assist you, and we're sorry if this has been an inconvenience. One of our team members will reach out to you shortly and assist you directly. Let me know if you need further assistance. 

~ Riri
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Active Member
Simon J Member Since: Apr 6, 2019
5 of 5

forgot to write that it is ok now!

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