Aug 28, 2014 12:19:20 AM Edited Oct 30, 2014 07:49:31 AM by Anton S
Aug 28, 2014 02:17:34 AM Edited Oct 30, 2014 08:20:45 PM by Ryan Leslie D
Aug 28, 2014 02:46:46 AM Edited Oct 30, 2014 08:20:46 PM by Anton S
Aug 30, 2014 02:58:21 AM Edited Oct 30, 2014 08:23:57 PM by Logan K
Aug 28, 2014 05:09:26 AM Edited Oct 30, 2014 08:20:48 PM by Valeria K
Aug 28, 2014 05:29:45 AM Edited Oct 30, 2014 08:20:49 PM by Anton S
Nov 10, 2014 08:20:35 AM by Alana M
Anton, what ever happened to your acount? Mine was frozen today for the same reason and I am worried I won't get my money. Thanks
Sep 2, 2014 10:05:41 PM Edited Oct 30, 2014 08:23:59 PM by Andrey I
Nov 10, 2014 04:26:32 PM by Junelle A
oDesk, what exactly do you do with the money in these accounts when they're blocked???
Nov 11, 2014 01:07:00 AM Edited Nov 11, 2014 01:07:38 AM by Valeria K
Hi Junelle and Alana,
Thank you for your questions. While we are not able to share specific reasons and procedure for these temporary suspensions here on forums, rest assured that once the issue is resolved the financial account is immediately resumed and the freelancer is able to withdraw the money. Anton's account was resumed a while ago after everything had been sorted out.
Nov 19, 2014 08:20:11 PM by Ferdinand A
Hi, Valeria.
I know that individual or specific reasons for account suspensions shouldn't be discussed, but verifying the information with the account owner first prior to the suspension will be more productive, right?
I mean, my financial account was suspended earlier as well. The reason provided was really not that smart on the side of the representative who suspended it. I just wish they verified the information first before doing this kind of thing.
Now I'm losing clients and money because of this.
Nov 19, 2014 08:28:17 PM by Ferdinand A
I received a notification via e-mail earlier that my account got suspended. (the reason will not be discussed per the forum admin's ruling).
However, based on what I've seen here in the forums, reinstatement of the account takes a long time, most of the time several weeks to a couple of months. This is not good since my main source of income for my family is through this site, my fiancee and my daughter live with me. I don't even ask my clients to pay via PayPal because that would be a violation of oDesk's policy. And I haven't violated any other policy's as well.
I'd like to request assistance from the adminstrators since the representatives I've talked to says they can only send a message to the department that handles this kind of concern.
I've been paying the 10% oDesk fee and the $0.99 withdrawal fee without complaint. But this act of suspension without any good reason due to non-verification with the account owner is truly disappointing.
I can rant all day, but the only words I can utter at the moment are, "Please help me."
Nov 19, 2014 11:13:24 PM by Melissa L
I guess it is best to review again the oDesk policy. There might be rules that you may have overlooked. If you are very sure that you have not violated any rules, you can always contact support to follow up your reinstatement of your financial account. As of now, the best thing is to be patient. I hope your FA gets reinstated soon. I hope that helps. 🙂
Nov 20, 2014 03:08:46 AM Edited Nov 20, 2014 03:21:50 AM by Ferdinand A
@Melissa,
I can't post the reason for the suspension here, but based on what they said in the email notification, it is quite clear that I did not do anything wrong. If anything, the oDesk fraud analyst who did this is trigger happy. Freezing my financial account greatly puts me at risk of not being able to earn money for my family. Right now, I have several job offers and I don't know if it will push through due to this.
I've been patient and I've been paying my dues to oDesk. I just hope they get better trained people to handle this kind of situation.
Oh, and I have contacted support twice. In both instances, they informed me that they can only follow up on the ticket, another department is handling the issue, and they can't do anything else except copy and paste canned text.
Nov 19, 2014 11:16:01 PM by Lyam B
Hi Ferdinand. I'm not sure why your account's been suspended, but my account was 'limited' in regards to financial transcations due to a phishing job offer I accepted. I changed my password and security question. I also sent identification just to be on the safe side and it took around 3-4 days to be dealt with.
I don't think your account has been suspended for the same reasons as mine, but think oDesk will deal with it rather quickly.
Best of luck
Nov 20, 2014 03:18:04 AM by Ferdinand A
@Lyam,
It's good to know yours got reinstated. The reason for my AS is different from yours. It's not even valid since the agent who did this did not investigate thoroughly prior to suspending my FA.
3 to 4 days is a very long time of not receiving work and earning money for me. It'll greatly affect how I bring in hard-earned money for my family.
I've already sent several messages to the agent who did this, and I've even offered to send scanned government issued IDs. As fast as they suspend a FA, they're as slow with getting back with an appropriate response to the affected freelancer.
My questions to the agent who did this is, "Why would I do what you said I did when I have excellent freelancer and client profiles? Do I need to have a separate Internet connection for my fiancee in order for her to work via oDesk even though we live under the same roof? Is it necessary to avoid having my fiancee use my own laptop to access her oDesk account instead of hers even though our daughter was using it to research for her homework assignment?"
I'd love to hear the agent's answers for these questions. Sorry, but I am very, very upset at the moment.
Nov 20, 2014 04:00:25 AM by Lyam B
Hey Ferdinand,
It's unfortunate because although my financial transactions were 'limited' - I was still able to work and receive an income (just not withdraw it), this doesn't seem to be the case for you which is unfair.
I've read many stories where people's accounts being restricted due to complaints even though their feedback has been 4.9+ with many hours worked.
If the issue is what I think it is, surely I.D verification (from you and your wife) would clear up any assumptions and allow them to unsuspend your account...
Best of luck.
Nov 20, 2014 04:09:19 AM by Valeria K
Hi Ferdinand,
I am sorry for the inconvenience. I have followed up with our Team about your issue. Somebody should update you about the status of your suspension as soon as possible. Thank you very much for your patience.
Nov 20, 2014 05:03:41 AM by Ferdinand A
Hi, Valeria!
Everything's been cleared up. The issue has been resolved. Petra was really great! She made sure everything was explained in detail.
🙂 Thank you very much, Valeria.
Nov 20, 2014 01:51:42 PM by Junelle A
wow, you mean OUR Petra? cool!
May 20, 2015 02:51:27 AM by Miriam G
Hello Valeria!
You seem to be a great help to a lot of freelancers and would love to seek your help and support please.
My name is Miriam Guennoun and I am not able to withdraw any money due to a suspension in my account.
I have no idea why this is happening. I work very hard and this is how I am supporting my family. The end of the month is coming to a close and I have bills to pay ( rent, electricity...) I have a one year old daughter and is working hard for her and have not been able to provide for her for the last few days. You can see that I have three jobs and that I have a good feedback score.
Please Please help me solve the issue. this is the message that I am getting : Financial transactions for Miriam Guennoun (2062076) have been limited.
I lost sleep overt this and can't stop crying. Please help me. It has been an honor to work with Upwork and really hope to get this solved.
May 20, 2015 07:55:33 AM by Valeria K
Hi Miriam,
I have followed up with the team about your account suspension and they will provide more details as soon as possible. Please, continue communicating with them through the open ticket.
Thank you!
May 29, 2015 08:00:11 AM by Ernesto E
Hello Valeria,
I am happy that there is one person like you on earth who is kind. God bless you Valeria.
I am planning to tell my sister about this forum. Maybe she doesn't know. She has been upset for over a year now sincer her oDesk suspension without explanations from oDesk before.
Thanks alot.
Ernesto E.
Jul 9, 2022 03:10:08 PM by Aman B
Hi Velaria,
I am also facing issues with my financial account as it has been temporarily suspended and I am waiting from so many days to hear back from the agent and she is not responding. Can you please check the issue with it and get it resolved.
Jul 9, 2022 04:12:51 PM by Luiggi R
Hi Aman,
Thank you for reaching out and sorry to hear you haven't heard back from the team. I've followed up with them on our end and they'll be getting back to you soon to assist you further.
May 29, 2015 07:43:02 AM by Ernesto E
Hello Valeria,
My sister, Lilia Tan has been an active freelancer of oDesk. Her account, according to her was suspended around 1 year ago for reasons she doesn't know. During the time she was suspended, she has an ongoing writing job. So, she was really upset. She tried to asked oDesk before, but there was no positive answer.
I have an account here since oDesk time, but never had any work done since I never attempted to accept one. Many of those offers, tried to convince me to go out of oDesk site and work with them altogether. As I am aware of the situation and possible suspension, I never accepted those offers.
Good for me, I am employed with a big university here in Saudi Arabia so I am not yet so concern about money earned from here. However, I pity my sister who has been suspended here. I am trying to help her by sending her some money to sort her life again.
I hope you can tell me what to do to tell my sister in return. Thank you Valeria and God bless you and your family.
Ernesto E.
May 29, 2015 11:10:39 AM by Valeria K
Hi Ernesto,
I would suggest your sister communicates with Customer Support to resolve the issue or obtain more details about her account suspension. Unfortunately, I don't have enough information and will not be able to share much here in the Community.
Thank you!
Dec 24, 2015 09:39:34 AM by Daniel W
Hi Valeria.
My financial account was suspended for the communicate methods. Customer service teammate asked me to send the image of contact.
So I sent them, then he asked me to verify my ID.
But for personal matter , I couldn't verfiy it.
I don't want to withdraw my money.
I want to refund it to my client.
In this kind, what should i do?
I asked so many times and many times to refund it to my client.
But there is only one thing that I am suspended.
What shall upwork do in this case?
Dec 24, 2015 10:03:42 AM by Daniel W
Hi Valeria.
You also avoid answering the question i asked.
I want to hear where the money goes and Such case i want to refund to my client, how will upwork act ?
If you can answer clearly, that would be very thankful.
Sorry for annoying before christmas.
But i hope your understanding my position.
Dec 24, 2015 10:21:53 AM by Jennifer M
"Daniel" the eyeglass model. I see that you have a successful career as a model on several sites. Grats!
Dec 24, 2015 12:43:56 PM Edited Dec 24, 2015 12:44:39 PM by Petra R
Maybe you should have thought of that before trying to get away with operate an account with a fake identity?
Sep 23, 2016 04:54:10 AM by Sergey M
Dear Valeria,
My account also financial suspended and I am not able to withdraw money. I have opened a lot of tickets but yet I don't have any answer. Please advise what must be done.
Thanks
Sergey
Sep 23, 2016 05:01:35 AM by Katrina B
@Sergey M wrote:Dear Valeria,
My account also financial suspended and I am not able to withdraw money. I have opened a lot of tickets but yet I don't have any answer. Please advise what must be done.
Thanks
Sergey
You shouldn't open a lot of tickets. You only need one. The more tickets you open the longer it will take to get an answer.
Sep 23, 2016 06:19:20 AM by Vladimir G
Hi Sergey,
I see our agent advised you how to proceed in the message they posted on your main ticket so please follow their instructions in order for our team to address your account suspension.
Nov 20, 2014 05:14:58 PM by Karen Michelle B
Nov 20, 2014 05:20:39 PM by Karen Michelle B
Nov 21, 2014 12:07:01 AM by Valeria K
Hi Karen Michelle,
I have just checked and I am happy to inform you that your acount has been reinstated earlier. You should now be able to withdraw your earnings without any problems.
Thank you very much for your patience and cooperation.
Feb 24, 2015 10:35:05 PM by Jagbir Singh K
Hello.
I got same issue somedays before that my finanical Account is suspended.
I have given all the proofs that your Risk managment Team has asked but I did not get any reply from your side.
I have given all the Info for Current Projects and also have given contact info to your team but still I did not get reply.
Please tell me via which medium I can contact your Risk Management team.
Regards,
Jagbir