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mydes
Community Member

financial account was suspended and a big sum blocked

Hello! Hope someone can help me. Odesk suspended my account August,25 ("Unfortunately, we had to put the financial side of your account on a temporary hold while we review a certain transaction on your clientโ€™s account."). I have about $7,5k now which I can't withdraw. This money was earned from different projects and I worked hard to earn each dollar. I provided all information which was requested for current project. But haven't received any answer (only auto-answers) and any instructions how to unblock my account. I can't work also and afraid my account will be like a newbie without activity. At the earlier of September me and my family are planning a trip: booked hotel, bought tickets and made visa. But now when I see that such big sum was blocked I don't know what to do with this trip too. Please, can someone from oDesk stuff help me: clarify situation, provide instructions, and accelerate process? I really hope for your help, thanks! Best regards, Anton
128 REPLIES 128

Hi Jagbir,

 

Please, communicate with the Risk Management Team through the open ticket. I have followed up with them as well and they should update you as soon as possible.

 

Thank you for your patience.

~ Valeria
Upwork

Hello Valeria, 

 

I have been waiting for their reply from last 5 days but I did not get any reply. So you can understand my situation Now. 

 

Thanks,

Jagbir

Hi All,

 

 

I am trying to get some follow-up and help from odesk team.

 

The journey with odesk goes like this.

 

1. The PROFILE PIC-i was using a logo for my individual freelancer profile which is designed by me and keeping in mind that i will be operating a small IT firm in future that will be our logo i use it everywhere- Odesk Blocked me to bid on jobs? Is that FAIR?? can we just keep it blank? This should not be a compulsion to put up our face pics on our profile rather be a choice indivdually.

 

2. ID verification- Again they stopped me from posting on projects because of ID verification.After following up for 3-4 weeks and sending them different types of Govt Approved ID,finally they accepted my id and i was able to work on odesk.After that earned around 160$ in which around 10$ is gone to odesk as comission.

 

 

3, Financial transactions for *****have been limited. Please check your email for additional information.

 

Now this comes as a shock as i don't think anything could go wrong now because i changed my profile description and grammer as they wanted me to change We to I in all places in my profile description.

      I added my profile picture and have a verified id.And was setting up account to withdraw some funds which i earned around 160$.Suddenly my account got suspeneded.

 

While following up with customer care i came to know that the payment method which i set up was associated with a account which is permanently suspended. Actually before suspending my account they could have even asked me for the situation or clarification rather then pushing there decision on me.

 

I am from a developing country and not a devloped country.I used to work from a public cyber cafe.The cafe manager became my good friend,he also used to work on odesk.He told me that he need my card and paypal account since he lost his card and need it urgently.He used my credit card and paypal and then there after he used it several time.In return he won't charge me the internet CAFE FEE. So i was like okay let him use that card.

 

 

Now i am coming to know that his account was permanently suspended for whatsover reason,but i would like to know why i should be punished for this? i was working from a public computer i know my details have been missued but are you being fair to me? my hard earned money also is with Odesk now.that person also did something illegal with me without my knowledge.I just thought he is using it for good purpose only and i was getting free access to internet and laptop Smiley Sad

 

 

Please help me with this to solve this up.I have always followed all the TOS and agreement rules.

 

 

Thanks

sanaullahburiro
Community Member

Hi ,

My accounts financial transaction are also set to limited. They told me reason and asked me to submit some stuff which I did. My contractor and I have no issues and they want me to continue the work without payments being suspended because they are the one who pay me.  Now I am waiting for oDesk to remove suspension from my account so that I can continue working and withdraw my payments on time. 

 

Its been more than 24hours and I have not received their reply yet.

Thanks

 

gebro
Community Member

I have this message on top of my page in odesk:

 

"Financial transactions for...user name... have been limited. Please check your email for additional information orcontact customer support."

 

I ensist on video or mobile call (nubmer is in my profile) because nobody respond to me with reason why money access is blocked almost 72 hours. My money access was not blocked during long time I worked in odesk without get paid but when I got first payment my money blocked  wonderfully.

 

Hi,

 

I have this error on my odesk profile that the financial transactions for my account have been limited.

 

I m contating through customer support ticket. But i m not receving any updates for the last 3 days. Its 5 days since I reeive this issue.

 

I m really frustrated.

 

Can you please confirm that the Odesk officials are working on my issue and please let me know that my issue will be resolved soon?

 

 

Thanks

Muthu.

Muthu, I feel bad for you that you are having trouble, but there are limits to what can be done by those of us in the community forum, because we are not customer support. We are fellow oDesk members and do not have direct access to the back end of other people's accounts.

You clearly know this ,which is why you are asking for Valerie by name, because she is a forum moderator. But I would like to ask that you and other oDesk community members not do that, for a couple reasons. One, it means you are using this forum in a way counter to its intended use.

Second, there are other moderators, not just one person, who might be willing to help, and when you name one specifically right in the title of your thread, you make it unlikely that any other moderator will feel like helping you, and you make it seem like forum community members should not offer advice or information. I can not speak for the moderator you named, but I know if you were naming me personally I might not like it, as it might seem overly aggressive to name me specifically in a public forum like this, which is not an email message or a private message.

If the forum moderator you named feels differently, I hope they won't hesitate to correct me. I just think that naming somebody like in a thread title is not s good idea, and it could easily get out of hand. What if every other thread in the COMMUNITY forum suddenly became a direct demand for a specific oDesk staffer to attend to an individual's drmands? You can imagine how this could set a bad precedent.

Anyway, I do hope you get the help you need, but I have found that such help is freely offered even without resorting to flagging down oDesk moderators in that manner.

Sorry, This is my first post in Odesk community. And I clearly agree your words. I have edited my message and I assure that I wont make the mistake again.

I apologze Valerie for using your name on the title of my thread. I came across all the threads which have the same problem and you are the only moderator who answers for this specific problem. So I though that using your name on the title will make you easier to find my thread.

 

I again sorry for that. This is my first post in Odesk forums and I promise that this will not happen again.

 

Thanks

Muthu.

Hi Muthukumar,

 

I am sorry to hear about your account suspension. It looks like certain issues have to be clarified on your client's and your accounts. I have followed up with the Team and asked for updates.

 

Thank you for your patience.

~ Valeria
Upwork

Hi Oleksii,

 

Sorry about the delayed response. I have followed up with the Team that is handling your issue and they will update you through the ticket as soon as they can. Unfortunately, they do not take calls.

 

Thank you for your patience.

~ Valeria
Upwork
muthu3dtech
Community Member

Thanks Valerie. Please help me to solve this asap. As my whole family depends on my income and Odesk is the only source of income for me.

gebro
Community Member

Hello again everybody!

It seems that there are a lot of people on forum here that have same common problem with transactions limiting. Does anybody have their money unblocked? How long did it take to free money since it was blocked?

muthu3dtech
Community Member

Hello Valerie,

 

Thanks for your help for contacting Odesk team and getting me an update.

 

But Lara from Odesk support sent me a message that Odesk risk management team is reaching out to my client. And also she asked me to reach out to my client and remind him to respond to the messages from Odesk.

 

I m sending messages to my client for the last three days, But I m not getting any replies from him.

 

Please help me what to do now.

 

I have updated this in support ticket. But I m not getting any updates from support team.

 

 

Please Valerie, help me as much as possible, as I  m in deep frustration now.

 

 

Thanks

Muthu.

Hi Muthukumar,

 

I have followed up about your case once again. The oDesk Team has been trying to reach the client. They will update you about the progress and further actions as soon as possible.

 

Thank you for your patience.

~ Valeria
Upwork

Hi Valerie,

 

Today My client sends me a message that he was not able to pick up the calls called by Odesk CS for 3 consecutive days. Also heregrets that he is not able to call back to Odesk CS, since the are calling from Skype.

 

I passed this message to Odesk CS through the help ticket and have attached the screenshot of the message sent by my client.

 

Can you please pass on this message to Odesk CS.

 

I really appreciate the help done by you for all of us.

 

Thanks

Muthu.

Hi Muthukumar,

 

I just checked and I am happy to see that the suspension has been lifted from your account.

 

Thank you for your patience and cooperation.

~ Valeria
Upwork
msrk1236
Community Member

Hello,

 

My financial account is limited though I didn't even complete my profile yet. I have opened my ODesk ID just a few days ago and I saw a notification bar that my financial account is limited. Does that mean my account is suspended?

 

If yes, How can I solve this? I have submitted a request to customer support here 22 hours ago but yet to get any response!!!

 

I have read a few forum discussions here that ODesk support doesn't disclose the real reason for account suspension or financial account limitations. How do I know what I did wrong and solve that?

 

I need help guys. Thanks.

Hi Md. Shafiqur,

 

Sorry about the delay. Your request has been forwarded to the appropriate department already and they will update you shortly.

 

I appreciate your patience.

~ Valeria
Upwork
mperrymedia
Community Member

Completed two jobs, one ongoing work with several milestones writing ebooks and the other some copywriting work. The second client now wants to offer me a pretty lucrative contract. My account was suddenly put on hold with no explanation other than having some unspecified type of connection with the eBook client, who has been suspended.

 

oDesk threatened to return funds paid to me for legitimate work that was completely within the terms of service, and put a hold on my account.

 

While this hold was active (which it still is), I was offered this very lucrative opportunity from ongoing work from the other client, who is in good standing still.

 

I am unable to accept or work on this because oDesk support will not get back to me. I tried a support ticket (actually, oDesk opened on on me, which took me by complete shock) and I tried tweeting with them. They responded and we direct messaged, and they said they could not help. I sent several more DMs but they started ignoring me.

 

I'm now facing the very real prospect of losing a $1000 a month client because oDesk placed a hold on my account and didn't even have the decency to give me an explanation.

 

I can't reach them via live chat, because that is unavailable. There is no way to email directly, I tried Twitter, and a phone number for oDesk support is non-existent.

 

Anyone from oDesk who sees this that might be able to help me out? This is a nightmare.

Hi Michael,

 

I understand your frustration and apologize for the inconvenience. I followed up with the Team about your issue and they are currently reviewing it. The Team will update you through the ticket.

 

Thank you for your patience!

~ Valeria
Upwork
muthu3dtech
Community Member

Hi,

 

Valerie Thanks finally they have lifted the limitations. But unfortunately the payment by that partiular client has been refunded and my client account is flagged.

 

Is there any way that the fund can be received? My client is ready to help me. Can he open an another account and pay me?

 

Or still he an rectify the issues he has with his current flagged account and then pay me?

 

Your help is much appreciated.

 

 

Thanks

Muthu.

Muthukumar, once your client resolves the issue with his oDesk account he will be able to pay you through the system. Creating a new accout to pay you is a violation of oDesk Policies and your client shouldn't do it.

 

Thank you!

~ Valeria
Upwork

Hi Valeria,

 

My Odesk account has been supended saying I have multiple accounts.

I tried contacting help desk multiple time. But invain.

 

I would really appreciate if you can help escalate this issue?

 

Thanks,

Moble.

vladag
Community Manager
Community Manager

Hi Moble,

 

I checked and see our team has been communicating with you on your open ticket. I'll ask someone from the team to follow up with you today.

~ Vladimir
Upwork
muthu3dtech
Community Member

Ok Thanks Valerie. I will ask my client to clear the issues and then pay me.

My Financial account is suspened with big some of money and I just got email , in which Risk management team said let us know the user id and we will retain your families one account, But now they are not atteneding my request and they said your account permanetly suspened.

 

Please any one help, I was working from last 8 years, my cousin is also working, i dnt know odesk tell me and my cousin's accounts are linked in some way, "not giving reason". even now they said dnt contact them now.

 

please can we contact upper management, becuase in the conversation they metioned that we can run one odesk and now if i requested to retain one account. they dnt respose properly.

sh_sourav
Community Member

Hello valeria, my account has also suspended. And odesk risk management team is saying that the problem is with client. I am now helpless. I cant withdraw money. What wll I do for my family now? The problem is with client but not with me. I have completed his project and he has paid me. I have contacted with odeks team. But no solution. Everytime they are telling me that, they are working with it. I will die. I will do suicide. Because I have planned with my money. Now everything will be wasted! I wanna refund money of that cliet. But dont wanna waste my other clients payment. It is not my faul, it is the fault of client. So why me?
anasarbescu
Community Member

Hi there,

 

I have someone that is in the same situation as Muthukumar and the support team is waiting for the client in subject to provide some information and cooperate, but this is taking too long, the client doesn't respond anymore.

 

What happens to the freelancer's account limitation and funds if everything on his side has been cleared out, but the client doesn't reply anymore? Will the money get refunded to the client? or they will remain blocked?

 

Thank you,

Ana S.

Hi Ana,

 

oDesk Team carefully reviews all the information and transactions when they make a decision in such cases. I would suggest the person you are reffering to continues communicating with the Team through the ticket and the issue wil be resolved as soon as possible.

 

Thank you!

~ Valeria
Upwork
michael_hoak
Community Member

This has just happened to me as well. I'm a brand new member and have only just completed my first job and was in contact with a couple of new clients. I didn't even receive an explanation for why this was done. I submitted a ticket, but should I have recevied some sort of initial contact about this?

Hi Michael,

 

I am sorry about the inconveniece this has caused you. I see that you have an open ticket about this issue and an oDesk representative is assisting you with resolving it.

 

Thank you for your patience and communication.

~ Valeria
Upwork
zainvital64
Community Member

today my account has been suspended because last month odesk put my account on hold for review for improvement and i sent some request messages to client to change feedback because she gave wrong feedback which is really negative for my account. i found the link on feedback so i open it and send to client to edit it this was on 23 march 2015 and now she complained and odesk temprarily suspend my account. 

 

please Valeria check this matter with related depart and reinstate my account. i got email for warning and suspended both same time. i was totally unaware of this that this is voilation of policy if it is why odesk made this edit option.

 

please reply also do let me know can i withdraw amount or not.

 

Syed Naveed ali

Hi Syed,

 

Please, refer to the open ticket for more details about your account suspension and make sure you communicate with the Team in order to clarify the issue and have your account resumed.

 

Thank you!

~ Valeria
Upwork

Hi Valeria,

 

 

I would want to ask your help regarding my problem. I am currently experiencing problems with my financial account. I have sent you a message with full details that I also sent to Upwork support.

 

Issa of the Risk Management Team said that there are irregularities with my account and it will not be reopened. I am very shocked that they did that without even telling me the real reason. I am sure that I have not violated any of Upwork's rules and regulations. I have also responded to the ticket and explained my side. I am waiting but there's no response yet.

 

If you could please please look into the message I sent you. I am really out of my wits right now as I am highly dependent on Upwork. It's my only source of income.

 

I have found a similar case with Ferdinand A in this thread: https://community.upwork.com/t5/Freelancers/financial-account-was-suspended-and-a-big-sum-blocked/td...

 

Hoping for a response. ๐Ÿ˜ž

Hi Joan,

 

I have reached out to the Team that is handling your suspension. They will provide more details to you through the ticket as soon as possible.

 

Thank you for your patience.

~ Valeria
Upwork

Hi Valeria,

 

Thank you for the help. I really need to be able to withdraw funds and work. Upwork is my only source of income and I have all my hard earned money in my account from my multiple projects. I believe I have done nothing wrong.

 

I have also provided details. Hoping for an immediate response. I am really upset, depressed, worried and frustrated. I have been fair with everything I did inside the Upwork system. Being suspended without any given reason is a bit unfair.

 

I wish this will be sorted out soon.

 

I really really appreciate the help. Thank you very much!

 

It looks like you have 4 "No Feedback" and only 3 jobs with feedback. I would bet that those 4 no feedback really damaged your job success score and that is why your account has been suspended.

snooby
Community Member

Hi All,

 

My account has been reinstated today.

 

Thank heavens!

 

Hope Upwork would stop doing these false positives.

 

Anyway, glad my account is back now. I'm really really thankful!

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