for top-rated freelancers: how to chat with Upwork during online office hours?

[tomliuwhite]

I am a top-rated freelancer, I checked the perks for top-rated freelancers here: https://support.upwork.com/hc/en-us/articles/211068468-Become-Top-Rated/?utm_source=responsys&utm_me...

it is said: 
The opportunity to chat with Upwork during online office hours exclusively for Top Rated.

So how to chat with Upwork?

and also looks like there is one forum for top-rated freelancers:

https://community.upwork.com/t5/Top-Rated/ct-p/Top_Rated

But it seems that I can not post a thread or chat with anyone there.

Thanks. 

[g_vasilevski]

Hi Jian,

Could you please clear your cache and cookies and let me know if you`re still unable to connect with our Customer Support and post on our Top Rated board? Thank you.

[petra_r]

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Goran V wrote:

Could you please clear your cache and cookies and let me know if you`re still unable to connect with our Customer Support and post on our Top Rated board? Thank you.

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He means the "Upwork Office Hours" - that last happened in May 2018..... and the top rated forum has been closed for new posts for years...

[tomliuwhite]

Hi Petra,

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Petra R wrote:

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Goran V wrote:

Could you please clear your cache and cookies and let me know if you`re still unable to connect with our Customer Support and post on our Top Rated board? Thank you.

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He means the "Upwork Office Hours" - that last happened in May 2018..... and the top rated forum has been closed for new posts for years...

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Thanks for your answer. If so, is there a way for top-rated freelancer to talk to the Upwork support directly?

[petra_r · Accepted solution]

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JIAN L wrote:

Hi Petra,

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Thanks for your answer. If so, is there a way for top-rated freelancer to talk to the Upwork support directly?

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ALL freelancers can. Go to your Support page. Just type "contact Support" into the bot at the bottom right of the page.