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ยป Forums ยป Freelancers ยป Re: Security question
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abir--sheikh
Community Member

forget my security question

I forget my security question. please help me out of this.

ACCEPTED SOLUTION
NikolaS
Moderator
Moderator

Hi Sheikh,

 

I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

 

~ Nikola
Upwork

View solution in original post

14 REPLIES 14
NikolaS
Moderator
Moderator

Hi Sheikh,

 

I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

 

~ Nikola
Upwork

brother, please help. I can not change my forgotten security question. 

Hi Sheikh,

 

A member of our team reached out to you already via email and is awaiting for your response. Kindly check the inbox of the email you used to register your Upwork account and follow up with our agent. Once they have more information about the issue you're experiencing, our agent will assist you accordingly.

~ Bojan
Upwork

I can not change my security question's answer because I forget my question
answers. please solve this problem as soon as possible.

Hi Sheikh,

 

I checked this and see that you followed up on your support ticket just recently. Please allow time for our team to respond and update the ticket. If you have any additional questions please post them on that ticket for further assistance.

 

Thank you for your patience!

~ Bojan
Upwork
76d7bc82
Community Member

I am also facing the same issue. When I am trying to navigate to my account settings it asks me for security question. I don't remember the answer. However, I tried to reset it but the link that I received in email asks for current password. I have signup via google account. So I don't have any password. What should I do now?

Any help would be really grateful

Hi Sohail,

 

I shared your report with our team and one of our agents will reach out to you directly via email to assist you further.

 

~ Nikola
Upwork
31a3215e
Community Member

 I forget my security question and I can't make changes in settings. 
 Please help me to solve this problem as soon as possible ๐Ÿ™Œ๐Ÿป

74426d19
Community Member

hi I forget my security question. please help me

ArjayM
Community Member

Hi Hani,

 

It looks like you've coordinated with one of our support team members and were able to resolve the security question issue. I can also confirm that you've successfully changed your security question. You're all set. Thank you for reaching out, and have a fantastic weekend.

 

~ Arjay
Upwork
31a3215e
Community Member

I forgot my answer to security question, please help me to solve this problem ๐Ÿ™

AndreaG
Community Manager
Community Manager

Hi Ardak, check out this article for more information on recovering your login information.

 

~Andrea
Upwork
8ac69984
Community Member

I forget my security question answer please help me out this problem.

Hi Sabeel,

 

Thank you for reaching out to us. I checked and it looks like one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page. Please consider following up on the ticket so that our team can assist you further.

~ Nikola
Upwork
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