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forgot password and security answer

Active Member
Tusher H Member Since: Apr 24, 2017
1 of 50

hi,

  i had forgot my original accounts password and security answer. so, i can't reseting password. now, how can i access my original account?

 please help me.

Community Guru
Kanwal F Member Since: Apr 20, 2015
BEST ANSWER
2 of 50

On the login page, choose the option reset password. see this link:

 

https://support.upwork.com/hc/en-us/articles/211067518-Change-Password. 

Active Member
Tusher H Member Since: Apr 24, 2017
3 of 50

i have clicked the forgotten password. when find a email with link. i cliked this link. but there asking for security question answer.

Community Guru
Kanwal F Member Since: Apr 20, 2015
4 of 50

Please read this link. You can also reset the security question by selecting the Forgot Security Question reset link on the security form.

Active Member
Tusher H Member Since: Apr 24, 2017
5 of 50

its need to signing in....!!!!Smiley Sad

Active Member
Tusher H Member Since: Apr 24, 2017
6 of 50

see the attached photos.....Smiley Sad

Community Guru
Kanwal F Member Since: Apr 20, 2015
7 of 50

You forget your best friends' nickname? strange.

If you don't know your password then how you can access this forum?

I think you should contact to support. 

 

Active Member
Tusher H Member Since: Apr 24, 2017
8 of 50

its my duplicate account.

you think contact to support. this way right but i can't find any help by contacting support.

thank you for you advice...

Community Guru
Rene K Member Since: Jul 10, 2014
9 of 50

@Tusher H wrote:

its my duplicate account.

 


Tusher, thank you for letting us know. I trust someone from Upwork will be with you soon. You may or may not be happy afterwards.

-----------
"Where darkness shines like dazzling light"   —William Ashbless
Active Member
Angela M Member Since: Oct 8, 2017
10 of 50

Hello,

 

My name is Angela Kim Martin. I had to create a new profile in order to get help getting back into my actual freelancer account. I forgot my password. However, when I clicked on the link in my email to change my password, it asked for my security question. I thought my security question was "what's your favorite pet's name" or something similar. However, I was asked to name my favorite song. I have don't remember setting that as my security question, so I don't have an answer. 

 

Can you please assist me in getting back into my account. I need to upload my picture and finish updating my profile. The email address for my actual account is: **Edited for Community Guidelines**

 

Thank you.

 

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