forgot password and security answer

[tusheroht]

hi,

  i had forgot my original accounts password and security answer. so, i can't reseting password. now, how can i access my original account?

 please help me.

[knwlzahid · Accepted solution]

On the login page, choose the option reset password. see this link:

https://support.upwork.com/hc/en-us/articles/211067518-Change-Password. 

[tusheroht]

i have clicked the forgotten password. when find a email with link. i cliked this link. but there asking for security question answer.

[knwlzahid]

Please read this link. You can also reset the security question by selecting the Forgot Security Question reset link on the security form.

[tusheroht]

its need to signing in....!!!!

[tusheroht]

see the attached photos.....

[knwlzahid]

You forget your best friends' nickname? strange.

If you don't know your password then how you can access this forum?

I think you should contact to support. 

[tusheroht]

its my duplicate account.

you think contact to support. this way right but i can't find any help by contacting support.

thank you for you advice...

[versailles]

---

@Tusher H wrote:

its my duplicate account.

---

Tusher, thank you for letting us know. I trust someone from Upwork will be with you soon. You may or may not be happy afterwards.

[angelamartin74]

Hello,

My name is Angela Kim Martin. I had to create a new profile in order to get help getting back into my actual freelancer account. I forgot my password. However, when I clicked on the link in my email to change my password, it asked for my security question. I thought my security question was "what's your favorite pet's name" or something similar. However, I was asked to name my favorite song. I have don't remember setting that as my security question, so I don't have an answer. 

Can you please assist me in getting back into my account. I need to upload my picture and finish updating my profile. The email address for my actual account is: **Edited for Community Guidelines**

Thank you.

[vladag]

Hi Tusher,

Please note that freelancers are allowed to create and use only account on Upwork. Our team will follow up with you soon to assist you with closing your duplicate account.

[amal_mkumar]

Hello,

I am also facing the same issue. I want to close my account which i was created using the e-mail "amamlmkumak@gmail.com" at the time of my degree. Please contact me on the same e-mali (amalmkumar@gmail.com) asap.

[thalphotog]

Can you also help me, I forgot my security question and password. But can access email. I had to borrow my brothers account for a minute to fix my problem. My email is **Edited for Community Guidelines**. I am not referring to this account since its my brothers account. I was not in upwork for 2016 because I had a 1 year Casino contract. And now I am planning to return, I cant access my account. I saw my email there are expired offer and it saddned me, please help me regain my account. 😞 

**Edited for Community Guidelines**

[katrinabeaver]

---

@Thal N wrote:

Can you also help me, I forgot my security question and password. But can access email. I had to borrow my brothers account for a minute to fix my problem. My email is **Edited for Community Guidelines**. I am not referring to this account since its my brothers account. I was not in upwork for 2016 because I had a 1 year Casino contract. And now I am planning to return, I cant access my account. I saw my email there are expired offer and it saddned me, please help me regain my account. 😞 

---

 You just risked your brother's account and your account. It is a MAJOR policy violation to sign into someone else's account or to let someone use your account. 

Given that a mod will be able to chime in on your problem. 

[thalphotog]

Then tell me how can I access support when I cant access my account right? It is also a violation to duplicate an account which is what I am avoiding. So if you can advice other way to contact you guys for an answer then it will make sense to not bother borrowing "for a while my borthers account, just for the sake of this concern". I saw some of here facing same problem as mine are creating duplicate account just to contact support, I think its a major violation too. I dont see anything wrong when my brother has an authority to used it for this purposes. We have different laptop and if an i.d or video verification is needed for our truthfulness, we can do it right now.

[kochubei_valeria]

Jenille, an agent will contact you directly via email and assist you with resetting your Security question and accessing your account. Please, log out of your brother's account had have your brother update his password.

Thanks.

[pioneer_work]

Hello,

I have forgotten the answer of the security question and the link of reset doesn't work properly,

thanks for helping me to manage my account.

Thanks.

[g_vasilevski]

Hi Jihed, 

Please follow the instructions listed in our guide Here and fill out the form with as much details as possible and our team will assist you further, thank you.

[pioneer_work]

Hi Goran v,

i have tried it but it doesn't work.

[pioneer_work]

Hi,

when i'm following the reset anwer security question link, it always shows me this below message:

Uh-oh. This link is kaput.

The link to reset your security question and answer has expired. Please try again or contact Upwork customer service for help.

Thanks for your help.

[g_vasilevski]

Hi Jihed,

I`m sorry about the confusion as I have added the wrong link, please use the instructions listed in this Guide. Thank you.

[pioneer_work]

Hi Goran,

it's ok now,

thank you very much.

[6afe64ce]

Hi   Jihed B ,

How did you solved?

[g_vasilevski]

Hi Krishnesh,

Please fill out and submit this Form to reset your password and security questions. One of our team members will assist you further, thank you.

[6afe64ce]

##- I filled the form. -##

[mwiggenhorn]

Thal, when you regain access to your account, I suggest you re-write your profile to make it 100% original, which it definitely is not.

[6afe64ce]

Hello upwork team ,

Iam also facing the same issue ,  i forgot security answer and password.

please help for the recovery asap. 

[jacksonjackson15]

I also forgot my password and best friend's nickname. I did try possible names but nothing correct...

[luiggi_rosado]

Hi Jackson,

You can access the form in this help article in order to reset your password and security answer. A ticket will be created once you submit the form and one of our agents will follow up with you.

Thank you.

[jacksonjackson15]

Done! Thanks, Luiggi!

[bruun-eskil]

I clicked "Forgot your answer."

I can see the message to check the inbox.

I checked for 1hour.

But I received nothing from Upwork.

I think it looks like not working temporaliry..

How can I change my security password.

Help.

[vladag]

Hi Eskil,

I'll ask our team to send you another email and assist you with resetting your security question.

[hfouadrasheed]

Hi Vladimir,

I can't retrive my security answer too! I clicked on Forgot Security Answer, and the system takes me to How we can help you? page. I think it supposed to display a page to enter my email but it does not!

I am using a new account to write this message, and here is my original account email:

**Edited for community guidelines**

[bstojadinovic]

Hi Haitham,

We'll have someone from our team assist you directly via email. They will be emailing you shortly.

Please close your new account! Thank you!

[topsky-andreas]

I forgot security answer.

I clicked "forgot password".

But nothing happened.

What should I do?

[vladag]

Hi Andreas,

Please try using this link and let us know if you need further assistance.

[topsky-andreas]

I didn't receive anything.

[vladag]

Hi Andreas,

Did you use the link I included in my post? 

[topsky-andreas]

yes, I clicked the link you sent me.

So I clicked it,

It says I have to check my inbox.

But I didn't receive anything.

What should I do now/

[vladag]

Hi Andreas, 

Can you please check your spam folder and also confirm you're looking at your registered email address?