freezed account due to inactivity

[jah47]

Hi,

Please, what can i do to get my account reactivated ? It seems to be suspended.

in my point of view, I didn't do nothing that could have violated the terms of use of the platform.

The reality is that I was in hospital for two months, and my account was inactive.

Also, I attend courses to become web developer.and I think I will be ready to work by the beginning of ferbruary 2020.

Thanks in advance.

Haja

[karen_designs85]

Hi Haja, it probably set you to private for being inactive. What you can do is to manually toggle it to public and start earning again.

[BojanS]

Hi Haja,

Could you please clarify your request so that we can assist you accordingly? I see no holds placed on your account.

Thank you! 

[jah47]

Thanks for your rapid answer.

Here are more details about my problem :

once I complete the login process : I get stuck with a screen like the one, that you can see attached to this message. N.B : I can't type anything in the blank area. All I can do is clicking in one of the items located within the area with blue/green backgound color.

Besides, I cannot edit my profile (to for example set may availability for a work).

And I cannot view the posts about new jobs.

Thanks in advance for your reply.

Haja

[BojanS · Accepted solution]

Thank you for following up, Haja!

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

Let us know if the issue persists.

Thank you.

[jah47]

I did some cleaning and changed the browser. The problem is solved.

Thank you.

Haja

[g_vasilevski]

Hi Haja,

One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.

[mqasim7295]

**Edited for Community Guidelines**

Hello Sir, i am facing almost the same issue. My account was inactive for more than a year and now i log in and find out it that it shows some kind of error. I think its wrongly suspended. Can you help me get it back. When i log in, the following screens shows up (Attached) 

[AleksandarD]

Hi Muhammad,

I'm sorry for the inconvenience this has caused you. I checked and it seems that you have an open ticket for the issue you are experiencing. I will follow up with the team handling your case and you can expect an update on your ticket very soon.

Thank you.

[jah47]

Hello, 
1/ clean your web navigation history (for e.g with Ccleaner)2/ login with another browser (I had problem with firefox. Using chrome solved the problem)

Hope this will help you.
Jah