@Mohamed A wrote:
In that case, if your client disputes, all that matters is if you tracked your time with the Upwork tracker, had a meaningful work memo which properly explains the work done, has adequate activity, and shows only work related screenshots.
If all the above applies, you win.
If even one of the above does not, the client wins.
Of course, the client's feedback will show on your profile and / or factor into your job success score as and when you get one.
Your client requested a refund but hasn't filed a dispute yet. Please, communicate with your client directly to resolve the issue and come to a mutual agreement. If you decide on a refund, you can issue it from the request that was sent to you. If not, you don't need to respond to the request. The client still has until Friday to file a dispute.
I am an absolute newbie to Upwork. I just finished my first gig. The client was not happy with the work and we negotiated a 50% refund. The client has not issued a dispute and is asking me to confirm when they can process the refund. How does this work?..i.e. who initiates the refund request and how does it happen?
I'm very sorry to hear about your experience. I checked and there's no refund request submitted by the client. Note that you have an hourly contract with your client and their review period for the hours you logged on the week of Jul 12 - 18 has already ended, which means that you should receive those funds the following Wednesday. You can check this by going to Reports > Overview. Note that the hours under the "Work in progress" tab are still pending to be reviewed by the client. You can check this help article to learn more about the billing cycle
Thank you Luiggi for the feedback.
If the refund request isn't on my profile, that means that my client created a link to threaten me. As per this morning, he sent me an evidence statement that shows that he withdrew the request from my profile but with conditions that I must submit his works. I told him that I'll only submit the works I timmed and if he needs more process on his project, he must let me time my working progresses but he still refused saying his budget was me not to exceed $200 (please find the attached)
Right now he seems not to come to my terms and I badly want to end my contract with him.
What are the penalties I get if I the freelancer end the contract myself.
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