give refund request

[jameel2018]

My client has raised give a refund request through a message for 50% of my invoice value claiming that work was not done perfectly. However, it was done in the best way. It is very clear that the client tries to evade paying the full due amount. The problem I can not see an option to decline his request, the only available option to accept or edit the refund amount?

What shall I do in this case? 

[petra_r]

hourly or fixed rate contract?

[jameel2018]

Hourly rate

[petra_r]

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@Mohamed A wrote:
Hourly rate

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 In that case, if your client disputes, all that matters is if you tracked your time with the Upwork tracker, had a meaningful work memo which properly explains the work done, has adequate activity, and shows only work related screenshots.

If all the above applies, you win.

If even one of the above does not, the client wins.

Of course, the client's feedback will show on your profile and / or factor into your job success score as and when you get one.

[kochubei_valeria]

Hi Mohamed,

Your client requested a refund but hasn't filed a dispute yet. Please, communicate with your client directly to resolve the issue and come to a mutual agreement. If you decide on a refund, you can issue it from the request that was sent to you. If not, you don't need to respond to the request. The client still has until Friday to file a dispute.

[dspenney]

I am an absolute newbie to Upwork. I just finished my first gig. The client was not happy with the work and we negotiated a 50% refund. The client has not issued a dispute and is asking me to confirm when they can process the refund. How does this work?..i.e. who initiates the refund request and how does it happen? 

[cylver1z]

 Hello David, 

I just checked your account and I can see that the client already sent you a refund link, If you decide on a refund, you can issue it from the request that was sent to you. Please read this help article for more information. 

Thank you.

[a99b95c4]

I have an issue with my first client. We agreed on an hourly contract and I surely did the work and delivered as agreed. Due to the many changes he needed in the project, I was pushed to ask for more hours from him, of which he agreed. His former budget was $200 and after revision, it became $270 and still the job isn't done yet. He started threatening me the day before yesterday about how he is going to give me a very bad review, how we Africans will never grow(this is an abuse) and on top of that he requested for a refund of $163. When I tried explaining to him about it, he blocked me.  After his threats, I gave him a deaf ear because he rendered me speechless. He unblocked me minutes ago and requested for his work, but I told him we should end our business relationship(contract)I wanted to end his contract but I felt it's a good idea if he did the ending of the contract himself.

How do I cancel his refund request because I clearly worked for the money he's asking for a refund for?

[luiggi_rosado]

Hi Daphne,

I'm very sorry to hear about your experience. I checked and there's no refund request submitted by the client. Note that you have an hourly contract with your client and their review period for the hours you logged on the week of Jul 12 - 18 has already ended, which means that you should receive those funds the following Wednesday. You can check this by going to Reports > Overview. Note that the hours under the "Work in progress" tab are still pending to be reviewed by the client. You can check this help article to learn more about the billing cycle

[a99b95c4]

Thank you Luiggi for the feedback.

If the refund request isn't on my profile, that means that my client created a link to threaten me. As per this morning, he sent me an evidence statement that shows that he withdrew the request from my profile but with conditions that I must submit his works. I told him that I'll only submit the works I timmed and if he needs more process on his project, he must let me time my working progresses but he still refused saying his budget was me not to exceed $200 (please find the attached)

Right now he seems not to come to my terms and I badly want to end my contract with him.

What are the penalties I get if I the freelancer end the contract myself.

**Edited for Community Guidelines**

[luiggi_rosado]

Hi Daphne,

I can see that you also reached out to us via a support ticket. The team will further review the situation and discuss the options with you via that ticket.

[jr-translation]

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Daphne S wrote:

I have an issue with my first client. We agreed on an hourly contract and I surely did the work and delivered as agreed. Due to the many changes he needed in the project, I was pushed to ask for more hours from him, of which he agreed. His former budget was $200 and after revision, it became $270 and still the job isn't done yet. He started threatening me the day before yesterday about how he is going to give me a very bad review, how we Africans will never grow(this is an abuse) and on top of that he requested for a refund of $163. When I tried explaining to him about it, he blocked me.  After his threats, I gave him a deaf ear because he rendered me speechless. He unblocked me minutes ago and requested for his work, but I told him we should end our business relationship(contract)I wanted to end his contract but I felt it's a good idea if he did the ending of the contract himself.

How do I cancel his refund request because I clearly worked for the money he's asking for a refund for?

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Have you tracked the time properly, and do you meet all the requirements? Make sure you have the memos and add them if still missing (Annotate your Work Diary with memos or activities labels that describe the activity performed).

[petra_r]

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Daphne S wrote:

I wanted to end his contract but I felt it's a good idea if he did the ending of the contract himself.

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The client is clearly unhappy, so you do NOT want the client to end the contract, you want to do it yourself. If the client closes the contract, he will leave feedback and an unhappy client won't leave great feedback.

If you close the contract, the client may or may not leave feedback.

Hand over the work you've done, then close the contract from you end and move on.