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Nisreen's avatar
Nisreen E Community Member

hello sir

 

 

 

My account is temporarily suspended without any reason although i made all the steps to fix the Problem so review my account please and solve the problem ,,

8 REPLIES 8
Bojan's avatar
Bojan S Community Manager

Hi Nisreen,

 

I checked this for you and our team has reached out to you regarding your account status. Please check this link for the ticket related to your concern or check the last email sent to you by our team which details what steps you should take to lift the hold on your account. 

 

Thank you! 

~ Bojan
Upwork
Nisreen's avatar
Nisreen E Community Member

helloit is me  underwent our visual verification process  and me  submitted the identity documents , It is normal for there to be a difference between my actual photo that i took and my personal ID photo and  the person on the profile picture is just  Egyptian actor that i love her . i don't know what is wrong so please reviewe  This information to permit me working on Upwork
thankyou On Wednesday, May 19, 2021, 04:51:47 PM GMT+2, Engineer Nisreen wrote:

Bojan's avatar
Bojan S Community Manager

Hi Nisreen,

 

Our team has reached out to you via this ticket regarding your account status and they expect your response so that they can further assist you. Please follow up on the ticket directly with additional information our team is looking for and our agent will further guide you through this process. 

 

Thank you! 

~ Bojan
Upwork
Nisreen's avatar
Nisreen E Community Member

I have already responded to this message
Nisreen's avatar
Nisreen E Community Member

hello it is me  underwent our visual verification process  and me  submitted the identity documents , It is normal for there to be a difference between my actual photo that i took and my personal ID photo and  the person on the profile picture is just  Egyptian actor that i love her . i don't know what is wrong so please reviewe  This information to permit me working on Upwork ,, that my answer and if you need any more information about me please ask it directely from me 
thankyou 

Jennifer's avatar
Jennifer R Community Member


Nisreen E wrote:

hello it is me  underwent our visual verification process  and me  submitted the identity documents , It is normal for there to be a difference between my actual photo that i took and my personal ID photo and  the person on the profile picture is just  Egyptian actor that i love her . i don't know what is wrong so please reviewe  This information to permit me working on Upwork ,, that my answer and if you need any more information about me please ask it directely from me 
thankyou 


It has to be a photo of you not a photo of anything or anyone else.

Nisreen's avatar
Nisreen E Community Member

I have changed my profile picture
Nisreen's avatar
Nisreen E Community Member

I have changed my profile picture

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