๐Ÿˆ Community
alirockx
Member

hired but confused

i am new freelancer. i got hired two times but client ended job. actually i don,t know how to let client know that you are doing their work. i nearly completed the tasks but client ended contract stating that i am doing no activity. how to client let them know what i am doing? do help me please. **Edited for Community Guidelines**

ACCEPTED SOLUTION
vladag
Community Manager
Community Manager

Hi Shehzad,

 

I've checked and see you were awarded an Hourly contract yesterday, which was closed today without any Work Diary activity or payment. I also see you completed work for a job you applied for but which is not yet awarded to you.

 

You can ask your client to award you the job, so they will be able to process the payment. Please note that this isn't the standard procedure, and you should definitely not do any work until you've been awarded the job, which would show in your "My Jobs" tab. You can find more details here.

 

If you go to Find Work > Proposals you will be able to check whether any of your proposals were accepted. Proposals you see in the "Active Candidacies" or "Invitations to Interview" sections have been accepted and the client would like to discuss the job further or have an interview with you, but that doesn't mean the job is awarded to you. 

 

On Hourly jobs, you need to use the Team App to record your work. It will allow you to accurately log hours which are in turn covered by Upwork's Hourly Payment Protection Program, and you are paid for the hours worked on a weekly basis.

 

Please check this video and this Help article, and learn how to use the Upwork Team App. You can also find more information about working and getting paid on Hourly jobs here and here.

 

I edited your comment since it's a violation of our Community Guidelines to include your contact information in a post for any purpose.

 

Untitled

View solution in original post

16 REPLIES 16
prestonhunter
Member

Shehzad... You were hired twice, and both times the client ended the contract without you getting paid anything?

 

I see that right now you have zero jobs and zero hours listed on your profile.

 

Are we certain that you know to use Upwork?

 

How did you communicate to the clients regarding your progress on their job?

 

Are you sure that this is your calling? Why do you want to work on Upwork?

i had good conversation with client. i used to update him through messaging. and my task was to write summary of 33 minute video and post on their facebook timeline, i done that good but on my profile their was no such record that i had done related to the work. i don't know how to use work diary and how to update it. that's how client ended contract.

Was it a fixed rate or an hourly contract?

 

petra_r
Member

Were you hired on hourly or fixed rate contracts?

 

Did you discuss what to do with the clients and communicate about your progress?

 

I got hired today during the day. Now I got an email. that proposal for Academic Writer needed for Academic Study Plan has been closed or has expired.  I am confused. I see on Freelancer that when someone is hired the proposal is closed but there is the name of the bider who got the job. I can't find such information on UpWork. What I shoud do? I tried to find contact of someone on UpWork but failed. Please help me.


@Vladimir N wrote:

I got hired today during the day. Now I got an email. that proposal for Academic Writer needed for Academic Study Plan has been closed or has expired. 


 Are you sure (!!) you were hired? When you go to My Jobs, do you see a contract?

 

Real-Job-Or-Scam.jpg

Thank you very much for fast help. Just scamer, fake job post. I am new at UpWork and I got info that I am hired in chat. Thank you for graph, it will save me from future scammers. 

The job may have been removed because it was requesting academic work which is not permitted pursuant to the Terms of Service. 

It maybe be, but it is not work that could be refused. It is work on study
programme. It seems she had not hired me at all. Thank you for your answer.
vladag
Community Manager
Community Manager

Hi Shehzad,

 

I've checked and see you were awarded an Hourly contract yesterday, which was closed today without any Work Diary activity or payment. I also see you completed work for a job you applied for but which is not yet awarded to you.

 

You can ask your client to award you the job, so they will be able to process the payment. Please note that this isn't the standard procedure, and you should definitely not do any work until you've been awarded the job, which would show in your "My Jobs" tab. You can find more details here.

 

If you go to Find Work > Proposals you will be able to check whether any of your proposals were accepted. Proposals you see in the "Active Candidacies" or "Invitations to Interview" sections have been accepted and the client would like to discuss the job further or have an interview with you, but that doesn't mean the job is awarded to you. 

 

On Hourly jobs, you need to use the Team App to record your work. It will allow you to accurately log hours which are in turn covered by Upwork's Hourly Payment Protection Program, and you are paid for the hours worked on a weekly basis.

 

Please check this video and this Help article, and learn how to use the Upwork Team App. You can also find more information about working and getting paid on Hourly jobs here and here.

 

I edited your comment since it's a violation of our Community Guidelines to include your contact information in a post for any purpose.

 

Untitled

Shehzad, 

Vladimir provided good information and good advice.

 

You managed to use both the fixed-price and hourly contracts in a completely incorrect way. The good news is that after these experiences, and after you study Upwork more thoroughly, you will not make these same mistakes again.

 

If you continue to use Upwork, you will look back on this experience and laugh.

 

Vladimir is correct that you may ask clients to pay you for the work you did, even though you did not record time correctly or did not have an official contract. But it is totally up to the clients to decide whether or not to do so. It is important that you embrace the possibility that you might not get paid. Whether or not they pay is between you and them. Upwork can not help you get paid.

 

If they don't pay you, that is okay. The lesson you learned is more valuable than the money.

one thing I always do (since I do manual time only) is always add my hours in the diary before I submit the work. I've submitted work for someone and like 5 minutes later he said thanks and closed the contract. Had I not put hours in first, I'd be out $100.

 

So just my personal experience suggestion -- put hours in first and then submit work.

bizzito
Member

Hello,

 

I just accepted a contract and it is my first contract on hourly rate. The client set Manual time to: Yes (allowed). May I use Upwork track time app when Manual time is allowed? And do I need to inform the cliant that I am going to use track time. Please reference me to information how to use tracking time app and useful info about hourly rate projects. The information is too much in the community and it is hard ti find what I need.

 

Many thanks!

 

Ivaylo

Manual time is not protected under Upwork hourly protection. So it is always better to use the Team App. 

 

1. Select the contract and set time tracking to on, the App will take screenshots and track mouse and keyboard activity every 10 minutes randomly.

2. Make sure you keep changing memos to reflect what part of the project you are working on.

 

Client will be able to see the screenshots and other details from his end.

Ivaylo: the answer is yes.

 

You may use the time-tracker software to automatically monitor and log time when your contract allows manual time.

 

You SHOULD use the time tracker as much as possible. It is best to use manual time to log work only when you can't use the time tracker.

Thanks! This is a good answer. I will definitely use it.

Learning Paths