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binduks
Community Member

hours worked is missing

Hello

I am working on a contract and this is 3rd time i am facing an issue because of upwork website bug. In the previous week (15th august to 21st august) I have worked 14 hours but like 4-4-6 but when it went to review i saw only 10 hours and 120$. On sunday when i cheked it was 96$ for 8 hours and sunday i have updated another 6 hour. When it comes to review it became 10 hour ad i lost my 4 hours because of upwork website bug.

17 REPLIES 17
mirshahzad
Community Member

Bindu K,

 

I apologize to you, millions of people are working at one time at the Upwork, so, sometime the issues were occurred, the Upwork Team is already working on this issue and when the Team will construct on the issues, firstly inform to all the users.

 

The Upwork Team will solve this matter as soon as possible.

 

Thanks,

 

Shahzad


@Shahzad A wrote:

Bindu K,

 

I apologize to you, millions of people are working at one time at the Upwork, so, sometime the issues were occurred, the Upwork Team is already working on this issue and when the Team will construct on the issues, firstly inform to all the users.

 

The Upwork Team will solve this matter as soon as possible.

 

Thanks,

 

Shahzad


 Shahzad,

 

Do you have insider knowledge?

mwiggenhorn
Community Member

You probably need to open a ticket with Customer Service.  Also, check to see if the time that you are missing is on this week instead of last week.

kochubei_valeria
Community Member

Hi Bindu,

 

I see that you logged hours on Sunday August 14 late at night. Please, note that you can toggle between UTC and your time zone in your Work Diary while all other reports and billing is always in UTC. This can be the reason why you saw the difference in the number of hours.

You log your hours manually and although sometimes there is a slight delay with the way they are displayed under Reports, the client is billed for hours you put into your Work Diary.

~ Valeria
Upwork

Helllo

 
The hours i have entered on sunday late nite is appearing there that is 6 hours. The missing is 4 hours that i have entered on friday or saturday
aocumen
Community Manager
Community Manager

Hi Bindu, 


Could you please check your work diary for August 14? It appears that you were able to log 10-hours, and 30-minutes of manual time.


~ Avery
Upwork

Dear Upwork Support Team,

 

I am writing to request a payback of 2 hours that were deducted from my account recently. The deduction was made without my knowledge or consent, and I believe it was made in error.

 

I have reviewed my work history and do not see any reason why 2 hours should have been deducted.

 

I have always completed my projects on time and to the satisfaction of my clients. I have also never had any issues with payments or disputes.

 

I understand that mistakes can happen, but I would appreciate it if you could refund the 2 hours that were deducted as soon as possible. I rely on Upwork as a source of income, and any loss of payment can have a significant impact on my finances.

 

Thank you for your attention to this matter. I look forward to hearing back from you soon.

 

Sincerely,

 

Nasir 

Hi Nasir,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

 

~Andrea
Upwork
ahmedqayyum32
Community Member

Its a genuine problem that you have stated. It must be forwarded to the Upwork Team as early as possible, to fix the bug. But, may be it's a problem on your side. Whether you may have not used the tool properly or something other.

There are a number of Community Gurus, and Upwork Team Members are available on this platform, you can contact them privately and should explain your problem to them. It will be quick fix, and they will ponder upon your statement. Don't forget to post the solution in the community after the fix, as it will be of great benefit for other freelancers.

binduks
Community Member

Hello

 
Urgent help needed
 
again i am facing issues in my timesheet, i need chat support
 
This week on tuesday i mean on 23rd i have added a total of 11 hours
 
3 hours for view order itnegration support and 
 
8 hours for design and conversion recent order page
 
today that is 25th i have added 4 hours for design of attorney list
 
So this week a total of 15 hours
 
But Now you can check full wrong and today's description is showing for tuesday's description and total showing 16 hours
 
Fully wrong
 
 
Today morning it was correct and for 11 hours $132 and after i updated 4 hours and now when i checked fully wrong time

 

Bindu,

 

Could you please take screenshots of total time for a day that shows on your Work Diary next time you enter manual time? It would be great if the local time on your computer was visible on that screenshot. That way you could have a record of "before" and "after" if you see any discrepancies again.

 

Meanwhile, you can remove 1 hour from your Tuesday logs if you worked 11 hours instead of 12.

~ Valeria
Upwork

Hello

 
Now again timesheet having problems and i have screenshots for coming variation in this site
 
 
and also you can check my history of time sheet and its description is different from what i added. 
 
 
Today i have added a description of attorney design and conversion but it is coming for 23rd too
 
 
 
now a total of 19 hours i have added there and 20 hours is coming and also today that is on 25th i have added 8 hours but in my work dairy no records found
 
Please ask your technical team to fix this. Otherwise we are wasting our time to take screenshot on each time otherwise we will loose our payment. Previous week i had lost my 4 hours.
 
 
Here i can upload only one screenshot  os i am attaching only one

Hello!

I'm working on an hourly contract since morning, but when I checked now half of worked time is missing, it shows I started working at 10.20 am, when I checked at 2.40 pm it must be 4 hours, It showed on the time tracker and then it dissapeared. Not on the contract it only shows 2hrs! What can I do? I don't think adding manual time is a solution?

Hi Dewmini,

 

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Upwork

Thank you!
muhammadizhan01
Community Member

I Logged the hours on Monday for the previous week and ended the contract with a successful review. Those hours are not reflected in the Reports. Is there any issue? But it's been showing in the order. @upwork 

 

Upwork can you help here 

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