how can i change phone number again for my up work account?

[nayeem-fkpi]

Hellow folks,how can i change phone number again for my up work account?.I had  Verified my phone number  for my upwork account but  my phone was stolen with that number.Now how i can i change my phone number for phone verification  for my up work account.

[g_vasilevski]

Hi Jannatul,

You can edit the phone number any time by going to your Settings> Contact Info and then clicking "Edit" next to your location. The phone will become editable.

[9f6efaa7]

I don't see "contact info" in settings. I had a client call me and just want to make it so that they can only reach me via email/upwork. How do I do that?

[aocumen]

Hi Ben, 

Please complete your freelancer profile. Once done, you can send your Upwork profile link to your client so that they can hire you. 

[myanne-peralta]

Hi, everytime i attempt to go to settings and change my number, it asked my ONE TIME PIN. How can I cahnge it if it has been lost, please help since I need to get paid. But I cannot continue to process my pay out.

[tinker_bell3]

Hi Myanne,

I checked your account, and I can see that you already have an open ticket regarding this concern. One of our team members will update your ticket and assist you further. 

[arlene_falcon]

Hello, how do I change my phone number? I'm new to Upwork and I've lost the sim that was registered and every time I go to Settings it's asking for an OTP sent to the lost sim. Thank you.

[bstojadinovic]

Thank you for reaching out to us, Arlene.

One of our team members will reach out to you directly via a support ticket to assist you with updating your phone number.

[arlene_falcon]

Thank you.

[alasiaijames]

I have the same problem.  I can't edit my profile without providing the verification code that is sent to a number I no longer have.  Is it possible to reset this number so I can edit my profile and start working on upwork?  Or will I have to make a new account?

[bstojadinovic]

Hi Alasia,

We'll have one of our agents reach out to you via a support ticket to assist you with your request. 

Thank you for reaching out to us. 

[4a20ccc7]

Hi, please help me. I can't proceed with the "get paid" because my sim card was damaged. I have another cellphone number. Can i change it?

[tinker_bell3]

Hi Jannise,

I checked your account, and it looks like you already have submitted a support ticket to our team. One of our agents will update your ticket number: 30684796. You can access the ticket when you log in to your Upwork account and going here.

[helengcastillo]

Hi, can I ask help also with my account I want to change my number, I also lost my sim. thanks. 

[egaruth]

Hi Helen,

One of our team members will reach out to you directly via a support ticket to assist you further with updating your phone number. You can access your tickets on this page.

[kingspartan300]

Hi My sim was not working and need to change phone number please coonect me to support 

[g_vasilevski]

Hi Michael,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your phone number. Thank you.

[nellycamacho]

Hi. I tried changing my number through editing my contact info but it is requiring a pin sent to my lost number. How I proceed?

[nellycamacho]

Hi Ms Joan,

I am having the same problem. I can not update my contact info since it is asking a pin sent to my old number. How do I proceed?

[tinker_bell3]

Hi Nelly,

I've escalated your concern to our team, and one of our team members will reach out and assist you directly via a support ticket. 

[6c8cef7d]

Hi Joanne,

 In regards of my phone number. Unfortunately, I lost my sim and it needs to be used as a tool for verification code. But how can I log in when it need to have one time pin to access my account? Please help me to reset my phone number for my account.

Best,

Benedict Jude Osorno

Freelancer

[g_vasilevski]

Hi Benedict and Luis,

Our team will reach out to you both via tickets and will assist you further with your codes and your accounts. Thank you.

[arlene_falcon]

Someone from Upwork Support will contact you. Just follow their
instructions. It's fast and easy.

[m_talusan]

Hello, I'm having the same issue -  I can't access my payout since I need to resend the code but the problem is my old number get crashed and I can't get the verification code, please help

[tinker_bell3]

Hi Mark Ed Troy,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[janna_mae-ng]

Hi Avery,

I change my number. I'd like to change my number to Upwork. However, whenever I try to look at the settings it says I have to confirm the old number. 

Please let me know what to do further about this.

Thanks!  

[bstojadinovic]

Thank you for reaching out to us, Janna Mae.

One of our team members will reach out to you directly via a support ticket to assist you with your request. 

[moosa2013]

But the problem is when I click setting it sends a verification SMS to the old number that I don't have anymore.

[bstojadinovic]

Thank you for reaching out to us, Awais.

One of our team members will reach out to you directly via a support ticket to assist you with your concern. 

[aranasroan24]

Hi Goran,

I need to change my phone number authorization as well. Going to Settings > Contact Info and edit does not work with me because it requires a "Text message code" verification. The code is being sent to my old phone number which is no longer with me (was last for a week now).

Thank you very much. Hope you can help me too as soon as possible.

[g_vasilevski]

Hi Roan,

Our team will reach out to you via ticket as well and will assist you further. Thank you.

[aranasroan24]

Many thanks!

[theabsurdword]

Hi Gordon,
I'm having a similar problem: I cannot access my upwork "get paid" tab because it's asking for confirmation sent to my old mobile number, which is no longer active. I tried to resolve this by changing it to my new, but I can't even access "settings," because it's the same problem: it says to confirm it's me by typing the code sent to, once again, my old, unusable number, and there's no alternative way to receive the code. I have no access to my pay, so please tell me how I can resolve this!

[tinker_bell3]

Hi Kayla,

One of our team members will reach out and assist you directly via a support ticket. 

[7ba245db]

Hello, how can i change my phone number when I lost my sim and cannot go through authorization device. How can I chanhe it to email verification.

Thanks

[g_vasilevski]

Hi Ephraim,

Our team will reach out to you via ticket as well and will assist you further with your phone number. Thank you.

[narendrasam]

Hi, I am currently locked out of my original Upwork account. I have enabled two step verification but I do not have access to the old phone number anymore. This is extremely frustrating as I have no way of changing the number or verifying my account in any other way. To even reply on this forum, I needed to login which I cannot do from my original account. I finally had to create a new Upwork account just to reply on this mail. Can anyone kindly help me recover my original Upwork account please?    

[djondinium]

Hi Narendra,

I'm sorry to hear about that. Could you please send me a private message with the Upwork username or registered email address of the account in question so that I can check and assist you further?

Thank you.

[7a318fac]

hi, I just try to change my  cellphone # to my Upwork acct but they need the code my previous # was lost how can I change my cellphone # to my Upwork acct, if anybody helps me,  Thank you

[egaruth]

Hi Christine,

One of our team members will reach out to you directly via an email to assist you further with updating your phone number. You can access your tickets on this page.