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vatex2000
Community Member

how to return withdrawed money from paypal

Hi, I am freelancer. I had money. then i accidently withdraw money in my paypal account. then in my paypal account I pressed refund to return my money on upwork but money isn't on my upwork account and what to do? can anyone help me? I don't want to lose my money...

ACCEPTED SOLUTION
vladag
Community Manager
Community Manager

Hi Valeri,

 

If you reversed the withdrawal, your funds will be deposited back in your Upwork account balance in a couple of days. Your funds are safe and once they become available you can initiate another withdrawal.

 

You can also contact PayPal Support and check if they can assist you with your refund request.

~ Vladimir
Upwork

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27 REPLIES 27
vatex2000
Community Member

anyone can help me?

vladag
Community Manager
Community Manager

Hi Valeri,

 

If you reversed the withdrawal, your funds will be deposited back in your Upwork account balance in a couple of days. Your funds are safe and once they become available you can initiate another withdrawal.

 

You can also contact PayPal Support and check if they can assist you with your refund request.

~ Vladimir
Upwork
vatex2000
Community Member

Vladimir, thank you very much :)) 

Vladimir, how long did it take you to get the money back on your Upwork?

Hi Ulises, 

 

It depends on what is your payment method, and how long they process refunds.


~ Avery
Upwork
zubair2me
Community Member

Dear Vladimir,

 

this same to my situation I posted today. I have only way to get my money back from paypal, to re-fund my money to Upwork.

what is your advise. I do not want to buy any thing with my money through paypal.

 

is this worked with Valri, I hope he is here to share his experiance. 

Yes, this works. I clicked refund on my paypal. then I contacted to upwork support, then I tell them transaction ID and other informations (they will tell you what info they need) and they will refund you your money on upwork

Dear Upwork community. I have the same problem in recent days. I'm a freelancer and last month I already got moeny from my jobs and withdrawed them to my paypal.

But few days ago my paypal account has so complex issue and they said it will take about a month to fix.

As you know since xmas they will not work, and it means I can't get money in this year. That's a bit serious to me.
So I hope to return those money to my upwork account back and withdraw again to another payment.
Btw, on my paypal I can't see refund button on the transactions from only upwork, I can see that button on other transactions, but can't refund only the upwork withdraw money.

Please help me is it possible and how can I return money to upwork back.

Regards

Hi Boris,

 

Please, work with PayPal to access the funds on your account. Funds that have successfully been withdrawn can't be refunded back to Upwork account.

~ Valeria
Upwork

Hello I have the same problem , apparently I canโ€™t recieve money in Zambia through pay pal it is unavailable . But when I sent the money from upwork it is completely gone . How do I get my money back upwork

Hi Chando,

 

I'm sorry to hear about that. We'll have one of our agents reach out to you directly via a support ticket to assist you further with the transaction.

 

Thank you.

~ Aleksandar
Upwork

Hello Aleksandar,
I have the same issue. I tried to withdrew money from my account through paypal. But paypal, suspended my account for unknown reason. The money is not yet deposited to my paypal account but it is withdrawen from my upwork account. My money is gone. How can I reverse the withdrawal? Please help me.
Yoseph

egaruth
Community Manager
Community Manager

Hi Yoseph,

 

I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

 

~ Nikola
Upwork
sweetyme
Community Member

Hi Everyone,

 

I also have the same issue I want to return my money from paypal to upwork. In fact I already click the refund at paypal and the money disappeared in my paypal account. However the amount is not reflecting yet in my upwork account even if I already submitted the requirements they ask. Unfortunately,I didn't receive their customer service response yet.

 

I hope I receive an action as soon as possible.

 

Thank you..

vladag
Community Manager
Community Manager

Hi Aida,

 

I see our agent already responded on your ticket and will follow up again on the information you recently provided.

~ Vladimir
Upwork
sweetyme
Community Member

Hello Vladimir,

 

Thank you for the quick response in my post. I hope I can see the amount in pending so I can withraw it to my bank account. How many days will take to see the amount appear on my upwork ?

vladag
Community Manager
Community Manager

Hi Aida,

 

It depends on the payment method and you might need to take into consideration the holiday weekend as well. Keep checking your Transaction History report for an update as I can't advise on the approximate ETA.

~ Vladimir
Upwork
sweetyme
Community Member

Thank you for the assistance and answering my queries Mr. Vladimir, Hoping that the amount will reflect very very soon on my upwork account.

Hi Vladimir,

 

I didn't receive a response yet for the request I've done and I already submitted the requirements they need.

 

What should I do?

Hi Aida,

 

As Vladimir said, wait and check the status frequently. it happened with me before and every thing gone okay, do not worry.

Hello sir Vladimir,

 

Thank you for the assistance and quick response to my problem, it is ok now and I already have it.

 

God Bless,

Aida

marissatorino
Community Member

How many days does it take for paypal to return funds to my upwork account? I already refunded a small amount to  upwork to try if it will work but still got no update on the refund. I hope you can help me.


@Marissa T wrote:

How many days does it take for paypal to return funds to my upwork account? I already refunded a small amount to  upwork to try if it will work but still got no update on the refund. I hope you can help me.


WERE you specifically instructed by Upwork to do a refund?

 

Did you discuss it with Upwork first and did you then send the Transaction ID to the Upwork agent who instructed you to refund??? 

Hi Marissa,

 

You won't be able to refund your withdrawal without the assistance of our team. Note that withdrawals can't be refunded except in a small number of cases, which our team needs to review and confirm a refund can be allowed.

~ Vladimir
Upwork

I didn't knew the process would be like that, I just made a refund from paypal back to my upwork account. I hope you can help me on the process in returning funds to my upwork account. Thanks!

Marissa,

 

Please, submit a request with all the details about the refund you made. Please, include the reference number of the transaction and the date you issued the refund. The team will review and assist you with locating your funds.

~ Valeria
Upwork
935d1fa9
Community Member

Double-check your PayPal transaction history to confirm whether the refund transaction was successful or not. Make sure you have accurately entered the recipient's details and that the refund was processed correctly.

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