i can't access Messages, My profile, Download the desktop app... the help & support doesn't help!

[#1]

i'm sure that's not where requests like this one must go, but there's no option to send a request to Help&Support anymore. all you offer is to surf the same prewritten posts. good job, upwork!  I'm despaired to find a way to get technical help with your website!

i can't access My profile page for a long time now. it just keeps loading.

here's what i see when trying to enter the Messages page (attached).

and what i see when trying to download the Desktop app (attached).

the only way i can communicate with clients currently is via the Mobile app, but it doesn't load files clients send me! i don't know if someone from the staff will ever read this, but I've also sent a message to the official facebook group. and tried to report this problem via the Feedback widget with no reply whatsoever. apparently, that's how you treat longtime Top Rated freelancers

[#2]

Hi Yaroslav,

I'm sorry for the inconvenience this has caused you. Our team will reach out to you via ticket and email as soon as possible and will assist you further. Thank you.

[#3]

Hi Goran V

I have the same problem. I can not see "Messages" page and "My job" page. I've been texting with clients through the phone app of UpWork.

But now I can't close the milestone, because this function is not in the phone app. And on the website this page (with contracts and milestones) does not work!

[#4]

Hi Iryna,

Our team will reach out to you via ticket/email as well and will assist you further. Thank you.