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Md Robyul's avatar
Md Robyul H Community Member

i get log out everytime

My Upwork account keeps on logging out automatically.

I signed up by using my google account and I don't remember if I checked the "keep me signed in" suggestion.

Need someone's help, Thanks!

12 REPLIES 12
Bojan's avatar
Bojan S Community Manager

Hi Md Robyul,

 

Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork
Md Robyul's avatar
Md Robyul H Community Member

I cleared cached and history I also tried another browser. But the problem is the same.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Md Robyul,

 

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

 

Thank you.

Pradeep

Onuruddho's avatar
Onuruddho G Community Member

I have the same problem...

Rachel's avatar
Rachel N Community Member

I am having the same issue. Almost every time that I access Upwork from my browser (desktop/chrome), I need to login again. 

Simon's avatar
Simon D Community Member

Same here. Quite annoying. I use Google auth and Brave browser if that gives any clue. Cleaing cache does not help (in fact i just reinstalled the OS and its still the same behavior)

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Simon,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.


~ AJ
Upwork
Aamir's avatar
Aamir B Community Member

my brower is also same and same issue.

 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Aamir,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Jack's avatar
Jack W Community Member

Hi, has a fix to this problem been found. Likewise log in with Google and have to re login every time I open it.

Arjay's avatar
Arjay M Retired Team Member

Hi Jack,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance.

 

~ Arjay
Upwork
Hardware's avatar
Hardware B Community Member

I have the same issue, very frustrating. Have support tickets helped this?