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ahmedhamo
Community Member

i need to upgrade my member ship and it says i cant

Hi Hello ... i need to upgrade my membership and its some how i cant even when a added a cridt card and a paypall account ! i have tryed many times and it gives me a Confirm identity widnow and i finsh it by uploading my passport ! and it says it takes 1 day ... until now i cant upgrade my plan and no new news or any updates ! some one explane to me plz !

3 REPLIES 3
BojanS
Community Manager
Community Manager

Hi Ahmed,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your concern. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
ahmedhamo
Community Member

how much time will it takes ?! 

 

BojanS
Community Manager
Community Manager

Hi Ahmed,

 

A member of the team has reached out to you already. If you aren't able to see the email you should also be able to access the ticket directly here.

 

Thank you!

~ Bojan
Upwork
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