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image error in upwork desktop app

hi there 

I can't send any image or screenshot in Upwork desktop app always got error  anyone knows the solution please let me know,

thanks in advance 


**Edited for community guidelines**

Community Manager
Community Manager

Hi Aamir,


Could you, please refer to this help article for troubleshooting tips and let us know if you still experience issues after applying them? 

~ Bojan

hi thanks 

I read the article but it won't help me, I reinstall the app but give the same error, I can upload images or file from mobile but on desktop chat messenger give an error 


its show like this 

By uploading a file, you agree to Upwork’s security policy. In some cases, we may alter your file for the security of our users. Visit us for more information.
20200811_185857_0000.pdf 35.65 kB 
There was an error during file upload.

Hi Aamir,


One of our team members will reach out to you directly via a support ticket to assist you further. You can access your ticket here.

~ Nikola
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