Dec 11, 2018 10:43:53 AM by Anna K
I haven't been able to access the invitation section for a couple of hours now, just getting "Sorry, something went wrong. Please try again or contact support." notification. The bug is reported but I am wondering if anyone else is experiencing this problem or has additional info they could share?
Dec 11, 2018 12:07:39 PM by Bojan S
I see that you have an open ticket about this and our team will provide you with an update on your ticket once they have more information. Please allow time for them to carefully investigate all facts and once they do they will reach out to you with more details. Thank you for patience!
Dec 13, 2018 04:27:22 AM by Celina W
We haven't received any updates regarding the problem with our invitation section. Unfortunately, the section still doesn't work and because of that, we can't respond to any messages since Tuesday. We have a team of over 100 employers and if we don't provide our potential clients with responses within some reasonable time limit, we may lose a lot of profitable projects. I would be extremely grateful if you could tell me when this error is going to be fixed and if this is problem occurs only with our agency's account or is it a bigger issue?
I would appreciate it if you could respond as soon as possible because if solving this problem is not easy and may take a lot of time we need to start thinking of some alternatives.
Dec 13, 2018 04:36:04 AM by Goran V
Thank you for reporting this, I`ve just escalated your problem to our engineering team. One of our team members will reach out to you via ticket and assist you further, thank you.
Dec 16, 2018 11:59:28 PM Edited Dec 17, 2018 12:22:11 AM by Goran V
It has been almost a week since we are struggling with this problem and it still has not been resolved.
Please understand that, for agencies such as **Edited for Community Guidelines**, this means a real risk of losing potential contracts and earnings.
Can you please update me on the situation and let me know when, approximately, the issue will be solved?
Dec 17, 2018 12:25:24 AM Edited Dec 17, 2018 01:38:37 AM by Goran V
I just checked your agency ticket with Anna and can confirm that our team has update the ticket that the issue is resolved.
If any of your team members are still experiencing the same issue could you please ask Anna to send the details on the ticket with number 23449697?
If further help is needed let me know, thank you.
Dec 17, 2018 01:11:42 AM Edited Dec 17, 2018 01:33:38 AM by Goran V
Unfortunately, the issue is not resolved, the error still occurs to all our team members - I have attached the screenshot taken 3 minutes ago.
Can you please provide me with the URL to 23449697 ticket? When search by this number, it directs me to this thread.
**Edited for Community Guidelines**
Dec 17, 2018 01:36:37 AM Edited Dec 17, 2018 11:33:20 PM by Goran V
Thank you for the follow up Emilia,
Unfortunately you can`t access the ticket as it is on your team member Anna account. Our team will also create one for you and assist you further.