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macOS screenshots not working right with Upwork app after recent update, macOS Mojave and Catalina

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
241 of 271

Hi Jelle,

 

Could you try the steps shared by Valeria here? If you`re still experiencing the same problems after this, let me know here. Thank you.

~ Goran
Upwork
diegopesco
Active Member
Diego P Member Since: Sep 25, 2020
242 of 271

Hello,

 

I have tried the solution from Valeria and nothing happened. Please I need support to get this solved urgently. Also the initial thread is almost from one year ago, what is missing to solve the problem systematically?

 

Regards,

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
243 of 271

Hi Diego,

 

Could you please confirm the OS version you're experiencing this issue with? 

~ Bojan
Upwork
diegopesco
Active Member
Diego P Member Since: Sep 25, 2020
244 of 271
Hi,

It's macOS Catalina Version 10.15.4.
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
245 of 271

Thank you for following up, Diego. 

 

One of our team members will reach out to you directly via a support ticket to assist you with this issue. 

~ Bojan
Upwork
cj_carreon
Active Member
Christian Jan C Member Since: Oct 14, 2020
246 of 271

Hello! I am also having the same problem. I kept on reinstalling the app and checking my system preference but it's still not working. Please help me with this one. I hope someone from the support team reaches out to me as well. 

 

Thank you!

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
247 of 271

Hi  Christian Jan,

 

Could you please report this issue by following the ''How do I report a problem?'' section of this troubleshooting guide? That will include the log file needed by our team to effectively assist you.

 

Thank you.

~ Bojan
Upwork
jazabellecc
Active Member
Jazabelle C Member Since: Oct 30, 2020
248 of 271
Hi, I’d like to get a help ticket on this issue as well. I’ve tried every workaround listed in this thread. Upwork isn’t even listed as an option under my privacy settings.
mbestomo
Active Member
Madelaine R Member Since: Feb 19, 2015
249 of 271
This is the best fix so far provided by one of Upwork's customer service
representatives. Everytime Mac has an OS update my upwork tracker crashes
and I just follow these steps.

Please follow the 3 steps below and see the screenshots so you can get an
idea on how to do them:

1. Open Activity Monitor and check if the Upwork process is present
End the process
screenshot: https://url.upwork.com/_01bIliyVAeMS-RsNv3P_ie6BVSRBnNlM1f
2. Go to ~/Library/Application Support and move Upwork folder to the Bin
screenshot: https://url.upwork.com/_01bIliyVAeMS-mN7Zdvd0iNbc-WCRaXLsJ
3. Open Application and launch Upwork app
screenshot: https://url.upwork.com/_01bIliyVAeMS-2eXjyarLm-D3BTE1N5UAU
shekay
Active Member
Shekay H Member Since: Apr 2, 2019
250 of 271

after this screen recording still not an option.

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