Mar 23, 2021 06:24:08 AM by Erin R
Had a paid kickoff meeting with client yesterday. She had forgotten to send the contract, which I brought up in meeting. But I was unable to log time via Upwork app because contract was not live when we started the meeting. I have tried repeatedly to add time manually. Manual hours are allowed under the contract. But I am getting this error message "You cannot add manual time for the time period you've specified." regardless what times I enter (I've tried SEVERAL.) Also unable to open a ticket - only option is to submit a community question.
Solved! Go to Solution.
Mar 23, 2021 06:48:35 AM Edited Mar 23, 2021 06:55:22 AM by Mikko R
Mar 23, 2021 06:40:44 AM by Goran V
Hi Erin,
Please keep in mind that you will not be able to add manual hours if you have already tracked time under another contract for the same time segment. I would also like to confirm that you will not be able to add manual hours before the contract was officially formed. If you're still experiencing problems after this and you're sure that you're adding manual hours correct, please send me screenshots via PM (click on my name). Thank you.
Mar 23, 2021 06:48:35 AM Edited Mar 23, 2021 06:55:22 AM by Mikko R
Mar 23, 2021 07:22:12 AM by Phyllis G
Mikko R wrote:
...
You did a bit of work for free. Please don't do that, for the sake of all freelancers like yourself. 🙏 Go by the process the platform provides. It's not difficult and works really well most of the time. Please learn how it works.
...
Not if the client is amenable to paying her for that time via a bonus. Please don't give out erroneous advice in such an authoritative manner.
Mar 23, 2021 06:51:44 AM Edited Mar 23, 2021 06:54:12 AM by Mikko R
Mar 23, 2021 07:02:13 AM by Erin R
Appreciate the responses. Yes, I worked ~40 minutes at a client kickoff meeting before the contract. It was simply a miss on the client's part. She asked me to go ahead and add the time manually. As such, I was attemping to add the time AFTER the contract was agreed to by both parties, but for the same amount of time worked. 40 minutes.
I think it was a bug in the desktop app. I was able to find the work diary via the browser and manually add the time there no problem.
Luckily I didn't see Jan's post!
Thanks again for your help and support! This is an entirely new platform, and I have run into many difficulties setting it up (scam posts, having to reverify / upload identity docs repeatedly, issues with bank name (I'm an LLC) and more!) Knowing there are others out there who have been through all the frustration and still find this platform worthwhile is very helpful and uplifting. Cheers!
Mar 23, 2021 07:23:41 AM by Phyllis G
Erin R wrote:Appreciate the responses. Yes, I worked ~40 minutes at a client kickoff meeting before the contract. It was simply a miss on the client's part. She asked me to go ahead and add the time manually. As such, I was attemping to add the time AFTER the contract was agreed to by both parties, but for the same amount of time worked. 40 minutes.
I think it was a bug in the desktop app. I was able to find the work diary via the browser and manually add the time there no problem.
Luckily I didn't see Jan's post!
Thanks again for your help and support! This is an entirely new platform, and I have run into many difficulties setting it up (scam posts, having to reverify / upload identity docs repeatedly, issues with bank name (I'm an LLC) and more!) Knowing there are others out there who have been through all the frustration and still find this platform worthwhile is very helpful and uplifting. Cheers!
Another option would be for the client to pay you that amount via a bonus.