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david_alejandro
Community Member

membership plan-- upgrade

I upgrade my account and I only got 62 connects . its a bug?

1 REPLY 1
BojanS
Community Manager
Community Manager

Hi Alejandro,

 

You received the correct number of prorated Connects for the number of days that have passed since your Connects were last renewed/allotted, plus 10 additional Connects. Please check the calculation below and note that you'll receive 70 Connects when your billing cycle resets on March 31st.

 

Connects balance at upgrade

0

Difference between Basic & Plus

+ 10

Days into the billing cycle

26

Prorated Connects (days x 2)

+ 52

Total after upgrade

= 62

~ Bojan
Upwork
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