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money not supposed to be paid

Active Member
Paul M Member Since: Feb 25, 2018
1 of 18

here is a notification that the account of one client I worked for has been suspended. I have not done work for him for many months, but today I see a new payment has been made, but I HAVE NOT DONE ANY WORK FOR HIM!! I need to get this straightened out. HOW?

Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 18

Thank you for reporting this Paul,

 

Could you please send me a PM with the Contract ID/Title or the client name so that I can check this and assist you further? 


Untitled
Active Member
Paul M Member Since: Feb 25, 2018
3 of 18

I received this Feb 15

Your
contract 21345421
with **Edited for community guidelines**  was temporarily suspended. You will be notified as soon as the problem is resolved.

today I see this, but i have done no work for him in a long while

Pending Service Fee Service Fee - Salary - Ref ID 221615658 '' ($7.00)
Pending
221615659
Pending Salary Invoice for weekly payment (02/04/2019 - 02/10/2019) '' $35.00
Pending
221615658
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 18

Hi Paul,

 

Looks like you had a recurring payment set up for your contract. Unfortunately, Upwork couldn't charge the client's payment and that's why the transaction still is showing as Pending.

You can communicate with the client and ask them if any work still needs to be done going forward. Also, discuss with them any outstanding payments. If the client doesn't reply to any of your requests, you may consider closing the contract by yourself.

~ Bojan
Untitled
Active Member
Paul M Member Since: Feb 25, 2018
5 of 18
This is not a recurring payment as per contract; I do not send in a
timesheet for the week, but the payment showed up, EVEN DESPITE the
quotation I posted that showed that "contract 21345421 WAS TEMPORARILY
SUSPENDED"!
for some reason, I am receiving money for work I have not done on a
contract that's suspended
Community Guru
Petra R Member Since: Aug 3, 2011
6 of 18

Paul M wrote:
This is not a recurring payment as per contract;


Better check your transaction history. You may well find this was paid every week since the contract was created...

Community Guru
Petra R Member Since: Aug 3, 2011
7 of 18

Paul M wrote:

I received this Feb 15

Your
contract 21345421
with **Edited for community guidelines**  was temporarily suspended. You will be notified as soon as the problem is resolved.

today I see this, but i have done no work for him in a long while

PendingService FeeService Fee - Salary - Ref ID 221615658''($7.00)
Pending
221615659
PendingSalaryInvoice for weekly payment (02/04/2019 - 02/10/2019)''$35.00
Pending
221615658

This will have been paid every week since the contract was started.... every. single. week.

Didn't you notice?

 

Active Member
Paul M Member Since: Feb 25, 2018
8 of 18

Petra, 

I have not been paid every week, not at all at all. This is the first time since my work for the gentleman was completed. The timesheet states that I have not worked for this client for over two months. The contract is "suspended" by Upwork, and the person does not respond to my message. The new amount appeared just now. This is an Upwork problem they need to clear up.How do I get this rectified???

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
9 of 18

Hi Paul,

 

The system is working as designed and I'd like to try and clarify it here. The contract was originally set up by your client and accepted by yourself with one hour weekly limit for logged hours AND a Recurring Weekly Payment ("Salary.") You can see that in the contract terms here:

Screenshot_7.png

 

Weekly Payment is billed to the client every week while the contract is active regardless if you log time or not. On this contract the client was being billed for this recurring Weekly Payment from the moment the contract started and until the client failed to pay Invoice for weekly payment (02/04/2019 - 02/10/2019.) When that happened, the contract was put on hold and no more weekly payments were billed to the client. However, that last outstanding invoice is still showing in your Transaction History. You can see all the payments by the client by changing the date range in your Transaction History and sorting transactions by Client.

 

If you aren't planning to do any work on the contract, please check with the client and consider closing the contract.

~ Valeria
Untitled
Community Guru
Petra R Member Since: Aug 3, 2011
10 of 18
H
Paul M wrote:

here is a notification that the account of one client I worked for has been suspended. I have not done work for him for many months, but today I see a new payment has been made, but I HAVE NOT DONE ANY WORK FOR HIM!! I need to get this straightened out. HOW?


Hourly contract? Chances are you logged work on the wrong contract?

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