Aug 31, 2014 11:38:03 AMEditedOct 30, 2014 08:24:23 PMbyAnn-Marie W
I received a similar email recently stating that my account is under review due to the unusually high number of client disputes and negative feedback. Since I have never been involved in any client dispute or ever received a negative feedback, this is quite puzzling to me. Has anyone else ever experienced this setback? If so, how did it work out?
Sep 30, 2014 09:53:00 PMEditedOct 30, 2014 08:39:40 PMbyPatrick D
were they able to review your account already? Can you apply now to other jobs? My wife has the same issue with odesk. she can work with existing projects but she can no longer apply to new ones
Oct 1, 2014 08:25:00 AMEditedOct 30, 2014 08:39:45 PMbyEmil H
Yes I have just two days ago. What is even very strange is the fact that they are stating in their email that; "While you may have performed well on one contract for a period of time, a host of other factors were considered from the duration of your membership in oDesk for this account review"
I am absolutely baffled. How can they make an assessment like that when for all my all 34 jobs on oDesk so far I received 5 stars?
What is going on?
Sep 1, 2014 12:32:46 AMEditedOct 30, 2014 08:24:26 PMbyValeria K
Freelancer accounts are reviewed periodically by our Trust and Safety team. If your account is under review, please complete your open jobs to the very best of your ability. You may request a final review of your account two weeks after your last contract is closed.
Public feedback and the number of disputes is just one of many factors our Team evaluates. We also look at other client concerns, along with a freelancer's entire history on oDesk.
If you have any additional questions about the status of your individual account, please contact Customer Support.
Oct 1, 2014 08:29:30 AMEditedOct 30, 2014 08:39:46 PMbyEmil H
But Valeria "Public feedback and the number of disputes is just one of many factors our Team evaluates. We also look at other client concerns, along with a freelancer's entire history on oDesk."
That doesn't stand on my case. I had no disputes ever and for all my all 34 jobs on oDesk so far (less one) I received 5 stars?
Can you give a strait answer not just the same tape odesk send to susspended accounts PLEASE
Oct 1, 2014 10:26:51 AMEditedOct 30, 2014 08:39:50 PMbyGarnor M
We can't give specifics on your account here on the forums. That said, in response to your question, in addition to Feedback and disputes we also look at job cancellations, private feedback and other aspects of your performance and adherence to our policies and guidelines.