I've had the same experience like Emil - and it does seem like you have a glitch in your system. The glitch here is really the customer support that you are referring the people to.
It is handled poorly - and I'm not trying to be offensive. I literally had 5 people assist me the first time it got under review a month ago. I figured - it's a new feature they implemented - I'm okay with waiting 2 weeks. It was a horrible experience.
The knowledge they demonstrated on the subject was sub-par. Assigning 5 random representatives to one case is really a disaster as it looks, feels and smells random. Their English was no better than my German, and I can hardly speak German.
I went through that - thinking it was over but to my surprise - my account got suspended again 2 weeks later.
Nothing has changed since the last time they reviewed it. Mind you - I had no active projects for a year so the reasons for the review might "fly" and apply the first time - but they sure cannot apply the second time as it's been 2 weeks and no projects.
This is actually very funny now when I look at it.
The automatic reviews that you are placing on accounts should be improved and the staff should be trained.
And here is why:
The rep I was assigned to just yesterday sent 2 contradicting emails as for the reasons for the review of my account. Within 2 hours I received 2 replies that made no sense whatsoever. The customer representative was kind enough to question my integrity, intelligence, identity, professional level and has basically confirmed that feedback is worth 0 points. (Mind you - Ir've been working for 2 years on oDesk, have 1.5k hours and 5 star feedback).
Why keep feedback when your customer support says clients can't trust it?
Shouldn't the clients know who they are working with? Apparently ALL of my clients gave me 5 start feedback because I am not trustworthy, deceitful, disrespectful, not professional (enough for the oDesk network) and because ultimately - I stole their money for the work that I have done and not completed.
It really is disgraceful to see how this is handled. I hope you understand where this frustration is coming from.