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boss693
Community Member

my connects are not refunded even after my job expired

hi 

few of the jobs i applied to have expired without anyone getting hired and i have not got any refund back, please review my account. thank you

this are the jobs

 

**Edited for community guidelines**

 

 

this is a very bad service by upwork. i am not satisfied with it. it should be automatically refunded, 

thank you

 

1 REPLY 1
BojanS
Community Manager
Community Manager

Hi Moudud,

 

We return Connects when a client closes their job without hiring or we find a job post has violated our Terms of Service. A job is canceled either by our team in case it's in violation of Upwork ToS or by the client if they don't want to proceed with it. A job expires after 30 days of inactivity but clients are still able to review proposals and hire freelancers after the mentioned time frame. Hope this helps clarify the difference between the two. You can find more information here.

 

Thank you!

~ Bojan
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