name change

[Local S]

I signed up from my google account and my name and surname are incorrect because google account uses not real name and surname. If I go to Settings -> Contact Info Upwork redirect to Settings -> Password&Security and I can't change my name.

[Bojan S · Accepted solution]

Hi there,

Could you please try setting up your Security Question before you update your name under Settings. Let us know if you need any further assistance.

[Bats A]

Hi Bojan, I'm facing a similar issue as Upwork is pulling my name from my email address. So, the name that is appearing is incorrect. I've changed my security question, but I'm still unable to update my name.

[Goran V]

Hi Bats,

Are you experiencing any problems when you`re going to Settings > Contact Info? You can submit a name change request by updating your name there. Thank you.

[Bats A]

Thank you so much! Prior to updating my security question, I didn't have the option to request a change of name. I have now successfully requested for the same. Thanks for your prompt response!