name change

[Local S]

I signed up from my google account and my name and surname are incorrect because google account uses not real name and surname. If I go to Settings -> Contact Info Upwork redirect to Settings -> Password&Security and I can't change my name.

[Bojan S · Accepted solution]

Hi there,

Could you please try setting up your Security Question before you update your name under Settings. Let us know if you need any further assistance.

[Bats A]

Hi Bojan, I'm facing a similar issue as Upwork is pulling my name from my email address. So, the name that is appearing is incorrect. I've changed my security question, but I'm still unable to update my name.

[Goran V]

Hi Bats,

Are you experiencing any problems when you`re going to Settings > Contact Info? You can submit a name change request by updating your name there. Thank you.

[Bats A]

Thank you so much! Prior to updating my security question, I didn't have the option to request a change of name. I have now successfully requested for the same. Thanks for your prompt response!

[Electro C]

It seems that I am also facing the same issue. May I also request a new name? My current one was pulled from my email.

[Bojan S]

Hi there,

You can update your name by going to Settings and using the edit button. Feel free to reach back to us if you need any further assistance.

Thank you! 

[Egor S]

Hi! I also had this problem. I did everything as you said, and my name changed in some fields on the site, but not in my profile, and I don`t imagine what to do next

[Aleksandar D]

Hi Egor,

I manually generated your profile and your name is displaying correctly now. Let us know if you need further assistance.

Thank you.

[Timothy R]

Hi Aleksandar, i have the same issue. Just registered yesterday and got my name changed to the right one but profile name still shows the incorrect name.