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name change

f92b33f3
Active Member
Local S Member Since: Aug 11, 2020
1 of 17

I signed up from my google account and my name and surname are incorrect because google account uses not real name and surname. If I go to Settings -> Contact Info Upwork redirect to Settings -> Password&Security and I can't change my name.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
BEST ANSWER
2 of 17

Hi there,

 

Could you please try setting up your Security Question before you update your name under Settings. Let us know if you need any further assistance.


~ Bojan
Untitled

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d592b35d
Active Member
Bats A Member Since: Sep 18, 2020
3 of 17

Hi Bojan, I'm facing a similar issue as Upwork is pulling my name from my email address. So, the name that is appearing is incorrect. I've changed my security question, but I'm still unable to update my name.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 17

Hi Bats,

 

Are you experiencing any problems when you`re going to Settings > Contact Info? You can submit a name change request by updating your name there. Thank you.


Untitled
d592b35d
Active Member
Bats A Member Since: Sep 18, 2020
5 of 17

Thank you so much! Prior to updating my security question, I didn't have the option to request a change of name. I have now successfully requested for the same. Thanks for your prompt response!

e5de7f28
Active Member
Electro C Member Since: Jan 25, 2021
6 of 17

It seems that I am also facing the same issue. May I also request a new name? My current one was pulled from my email.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
7 of 17

Hi there,

 

You can update your name by going to Settings and using the edit button. Feel free to reach back to us if you need any further assistance.

 

Thank you! 


~ Bojan
Untitled
df1a0452
Active Member
Egor S Member Since: Mar 2, 2021
8 of 17

Hi! I also had this problem. I did everything as you said, and my name changed in some fields on the site, but not in my profile, and I don`t imagine what to do next

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
9 of 17

Hi Egor,

 

I manually generated your profile and your name is displaying correctly now. Let us know if you need further assistance.

 

Thank you.

~ Aleksandar
Untitled
aa404690
Active Member
Timothy R Member Since: Mar 24, 2021
10 of 17

Hi Aleksandar, i have the same issue. Just registered yesterday and got my name changed to the right one but profile name still shows the incorrect name.

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