need help client paid my fee and upwork took from my account as well

[#1]

My client paid my fees as per out arrangement and upwork still took the fee from my money that was put in the bank!  How do I speak to someone???? the chat box is useless.

[#2]

Hi Susan,

Could you please share more information about your concern with us so that we can assist you accordingly or have the correct support team assist you?

Thank you.

[#3]

I was hired by **Edited for Community Guidelines** and the agreement was they would pay the fees. They were charged and paid the fees and yet you took 102.00 from my payment to the bank today which should have not been deducted from my pay! It was deducted from the money I was to receive today. So you took money from me and from them!

[#4]

If you want your client to pay the fees, then those fees should be added on to whatever your pay is. 

Clients cannot pay their freelancers' fees directly to Upwork. 

[#5]

They did pay more I should not have had this $102 taken from my money.

[#6]

Thank you for following up, Susan.

Please note that Freelancers and Clients are charged different fees on Upwork.

As a freelancer, you’re charged a sliding fee based on your lifetime billings with each non-Enterprise client. This includes all contracts you’ve ever had with that client. Service fees are the same whether the contracts are hourly or fixed-price. You can check this help article for more information. 

You may refer to this help article for more information about the Client Payment Processing Fees.

You can further discuss this with your client and feel free to reach back to us if you need any further assistance!

[#7]

No the agreement was that the client would pay all fees

[#8]

Susan, the client cannot pay the fees. Whatever your client said they would do is impossible unless they simply add it to the payment to you. Your fees always come from your account. There is no other way. So for them to cover your fees, they would have to simply add it onto the payment to you.

So either you and the client are greatly confused as to how Upwork works or they scammed you to pay you less.

[#9]

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Susan G wrote:
No the agreement was that the client would pay all fees

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And you said the client did pay more.

If I did a job for $100 dollars and don't want to pay the 20%, I'd ask the client to pay another $20 to cover the fees. Upwork would then take the 20% when I get paid - but that's been covered by the extra the client paid me. 

[#10]

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Jamie F wrote:

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Susan G wrote:
No the agreement was that the client would pay all fees

---

And you said the client did pay more.

If I did a job for $100 dollars and don't want to pay the 20%, I'd ask the client to pay another $20 to cover the fees. Upwork would then take the 20% when I get paid - but that's been covered by the extra the client paid me. 

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Actually, for that case, client must pay 25% more, in order to cover all fees, as Upwork will charge 20% on the extra amount too

So for a project of $100, client pays $125, Upwork charges 20% of $125 = $25 and freelancer gets $100

[#11]

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Ioannis T wrote:

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Jamie F wrote:

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Susan G wrote:
No the agreement was that the client would pay all fees

---

And you said the client did pay more.

If I did a job for $100 dollars and don't want to pay the 20%, I'd ask the client to pay another $20 to cover the fees. Upwork would then take the 20% when I get paid - but that's been covered by the extra the client paid me. 

---

Actually, for that case, client must pay 25% more, in order to cover all fees, as Upwork will charge 20% on the extra amount too

So for a project of $100, client pays $125, Upwork charges 20% of $125 = $25 and freelancer gets $100

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Yes, that's a good point that the math isn't exact. 

[#12]

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Susan G wrote:
No the agreement was that the client would pay all fees

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Susan, only you, the client, and Upwork would know about that, but I did notice that the job description stated, 

Remuneration $25 per hour + any upwork fees

and you received $30/hr so perhaps the client in their mind is paying $5/hr in fees.

[#13]

I guess. I was not expecting it to be done that way. Very confusing.

[#14]

Susan, you should just charge the hourly rate that you want to earn - enough to cover all of your expenses. And the Upwork fee is your expense, not the client's - you can't expect them to pay it for you, any more than you can expect clients to pay for your software or for your Internet connection (not directly, anyway). The client pays the same amount of money either way - there's absolutely no difference to them if you say that it's going to cost $25 + a $5 Upwork fee, or just $30.