markka
Member

nice dispute resolution practice

Odesk forgot to say in their guidelines that you should never open a browser when working. Any screenshot with a browser in it means that in a dispute resolution it will not be recognized as working time. This makes web development very challenging lol.
3 REPLIES 3
marciamalory
Member

I have browsers open all the time, whether doing research or working directly on websites. I have never had a client question this.

When a client files a dispute, customer support reviews the work diary. Any time they see a browser, they say that time is not related to the project and remove it from your billing. It doesnt matter even if the job you are hired for involves the internet or work in a browser, they auto-reject those screen shots. It would be helpful if they read the job post or project details to see if that work was part of the scope, but the agents in charge of disputes dont know much about the various types of work they actually are charged with reviewing, so they just paint any web browser time with a broad brush of "not work realated" I know, manily because way back when I had a "scam" client who tasked me with moving their site from one place to another- which is obviously done in a web browser, and to avoid payment, they disputed the hours. oDesk ruled that the time in my diary was not work related, it doesnt matter that the project was web based, which tells me that they just see any net time as "not work related" I hope that helps you understand.
marciamalory
Member

I know it's not the client. I was just curious. I thought the client might be the one who would point out which screen shots weren't appropriate. Sometimes you'll see posts here from clients who say that they looked at their client's work diary and they were on Facebook, for example. I can see a client reporting that to support.